SSVF Case Manager - Southern IL
Company: The Salvation Army USA Central Territory
Location: Peoria
Posted on: May 4, 2024
Job Description:
THE SALVATION ARMY
NORTH & CENTRAL ILLINOIS DIVISION
Divisional Headquarters
POSITION DESCRIPTION
POSITION TITLE: SSVF Case Manager
LOCATION/DEPT: Supportive Services for Veteran Families (SSVF
Program) - IL-520 CoC/Southern Illinois
REPORTS to (TITLE): SSVF Region 2 Supervisor
FLSA CATEGORY: Non-Exempt
STATUS TYPE: RFT
OUTCOMES:NCI Supportive Services for Veteran Families (SSVF)
program aims to provide critical time intervention, strength-based
case management approach to Veterans and their families with a
desire to take action to break the cycle of crisis and
vulnerability in their lives and change the trajectory of their
lives through sustainable permanent housing interventions and
foster a deeper understanding of the life-changing work carried out
by The Salvation Army North and Central Division.
ESSENTIAL DUTIES:
Case Management (70%)
- Ensure program criteria, referrals and procedures are
maintained for SSVF program Veteran participants.
- Develop a case plan with the participant within one week of
enrollment with specific short- and long- term goals, when
needed.
- Schedule regular meetings with participants to review and
update goals. Conducts home visits as appropriate.
- Provide participants linkages to community services as
needed.
- Provide services as needed, eg., court appointments,
landlord/tenant conflict resolution, etc.
- Educate Veterans in life skills such as Resiliency, Tenant
Education, and Financial Literacy
- Participate in housing searches and scheduling housing
inspections.
- Provide intake including required documentation for admission,
referral needs, program details and expectations.
- Conduct outreach, intake, and enrollment activities.
- Assist Veterans in filing for SSDI/SSI benefits through SSA's
SOAR certification program.
- Using strengths-based perspective, encourage positive lifestyle
changes for Veterans to maintain housing.
- Provide resources and referrals as needed to Veterans and
household members.
- Flex schedule to meet with full time employed Veterans during
non-standard business hours.
- Ensure client confidentiality in accordance with established
procedures and regulations.
- Performs other duties as assigned as related to the mission and
goals of the SSVF Program.
Administrative Responsibilities (20%)
- Maintain complete and accurate electronic client records that
includes the assessment, eligibility, intake, case plan,
documentation of progress, challenges, accomplishments, discharge
plan and all follow up contact.
- Provide electronic detailed case note records.
- Participate in quality assurance/CARF Task Force Group.
Collaboration (10%)
- Attend community meetings and Coordinated Entry By-Name-List
reviews.
- Attend community Veteran events such as Stand Down, Veteran
Resource Fairs, etc.
- Communicate effectively with VA HUD-VASH and Salvation Army
personnel.
- Attend weekly, monthly meetings and annual training events.
TRAVEL
- Travel throughout the program's service area is required on a
regular basis to meeting with Veterans, community partners and to
attend mandatory meeting events.
EDUCATION/EXPERIENCE
- Bachelor's degree in human services, social work, or a closely
related field
OR
- One year of direct, full-time case management experience
working with the homeless population and/or working with
Veterans
An in-depth knowledge of VA programs and guidelines
And/or Veteran status
COMPENTENCIES
Team player, self-starter, and perform well with minimal
supervision.
Must have an interest and ability to work with people of diverse
racial, ethnic, and socio-economic backgrounds in a sensitive and
culturally appropriate manner.
Must be able to work in diverse environments such as homeless
shelters, service facilities, streets, offices, hospitals and all
other locations as necessary to fulfill program objectives.
Experience in working with Veteran population and have experience
in areas of substance abuse, Veterans assistance and PTSD is
beneficial.
Prior knowledge and training in Critical Time Intervention (CTI),
harm reduction, Housing First, Trauma Informed Care, motivational
interviewing and conflict resolution is preferred.
Excellent written and verbal communication skills, including
experience or capacity to demonstrate positive interpersonal skills
and work as a cooperative team member.
Proficiency in computer software applications, including
demonstrated experience in using email, MS Office applications,
internet, and social media platforms.
Must be able to work days, evenings, weekends and holidays as
necessary. Especially in emergent situations.
Willing to promote the mission of The Salvation Army.
POSITION LIMITATIONS (What this position must do)
- This individual will only commit The Salvation Army resources
that have been allocated or approved.
- This individual will keep the SSVF Region 2 Supervisor and
Director of Veteran Services/SSVF Program Manager informed on all
critical issues relating to their area of responsibility.
- This individual will adhere to all policies and procedures in
carrying out the responsibilities of this position.
PHYSICAL DEMANDS/WORK ENVIRONMENT
- This position is required to do light physical work.
- In order to successfully perform the essential functions of
this position, the employee is regularly required to use standard
office equipment and a PC.
- Adept with Microsoft Office, Word, Outlook, Excel and
PowerPoint.
- Must be able to lift or move up to 30 lbs.
- The work environment for this position normally includes an
office environment with a low to moderate noise level.
- Must be able to travel to multiple sites.
- Able to accurately type 45 words per minute.
- Maintain positive work atmosphere by behaving and communicating
in a manner that fosters and maintains positive relationships with
co-workers and supervisors. This would include but not be limited
to such actions: resolution of conflicts in a positive manner;
courteous treatment of staff, clients and visitors; respect of
others' property and person, professional and appropriate
communication to and about co-workers, supervisors and
subordinates. Support the Mission of The Salvation Army by treating
every donor, contact and colleague with respect and dignity, and
without discrimination of any kind.
The Salvation Army is an equal opportunity employer. Candidates who
are back-to-work, US Veterans, people with disabilities, people who
have been impacted by the justice system, and/or people without a
college degree are encouraged to apply.
Keywords: The Salvation Army USA Central Territory, Peoria , SSVF Case Manager - Southern IL, Executive , Peoria, Illinois
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