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Medical Office Assistant Care Guide

Company: OSF Healthcare
Location: Peoria
Posted on: September 2, 2020

Job Description:

DescriptionThe Medical Office Assistant Care Guide is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Care Guide to companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Care Guide is responsible for assisting the provider with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinic setting working under the direction of the Manager Urgent Care (URGO) and the on-duty provider and works closely with the provider and other clinical staff. Additionally, the Care Guide is responsible for a variety of clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate, the Care Guide has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.QualificationsREQUIRED QUALIFICATIONS:High school or GED equivalentBasic computer skills with Microsoft Office and email.Knowledge of urgent care medical specialtyKnowledge of medical terminologyKnowledge of EpicExceptional customer service and phone etiquetteAbility to maintain effective and organized systems to ensure timely patient flowAmerican Heart Association (BLS for Health Care Providers)PREFERRED QUALIFICATIONS:Previous experience as a medical office assistant or CNA or equivalent, previous experience with an electronic health record and phlebotomyEOE/Minorities/Females/Vet/DisabledJob seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.Experience the OSF culture and community by clicking here.

Keywords: OSF Healthcare, Peoria , Medical Office Assistant Care Guide, Administration, Clerical , Peoria, Illinois

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