Customer Service Representative
Location: Peoria
Posted on: February 26, 2021
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Job Description:
Adecco is assisting a local client in recruiting for a current
Call Center Representative - Customer Service job in Peoria, IL.
This is for a long-term temporary opportunity. As a Customer
Service Representative you will interact with customers via
telephone to provide information, schedule appointments, and reply
to inquiries about products and services. You will also be charged
with handling and resolving complaints. If you meet the
qualifications listed below please Apply Now!
Responsibilities for this Call Center Representative - Customer
Service job include:
• Receive a high volume of inbound calls with varying degrees of
questions or concerns
• Keep record of customer interactions, record details of
inquiries, complaints, or comments, as well as actions taken
• Use computer system to track, gather information, and/or
troubleshoot the items raised by the customer
• Achieve productivity standards and goals set by the company while
maintaining high level of customer service
• Refer unresolved customer issues to designated call center
department or supervisor for further investigation
Qualifications:
• High School Diploma
• Minimum of two years in a call center setting
• Candidate must be able to sit for the majority of their shift
• Excellent verbal and written communication skills
• Make good decisions and resolve issues in a clear, calm, and
diplomatic matter
• Computer literate - Proficient with Microsoft Outlook, Microsoft
Excel and Microsoft Word
• Able to work in a team environment
This is a first shift position. Monday-Friday 8:30am-5pm
Pay for this position is $11.75/hr. This is a long-term temporary
opportunity.
Adecco provides one of the most comprehensive benefits package in
the industry to contract workers. Benefits are available to you as
a contractor after one week of employment.
Click on Apply Now to be considered for this Call Center
Representative - Customer Service job in Peoria, IL or any related
opportunities with Adecco.
Equal Opportunity Employer
Minorities/Women/Veterans/Disabled
Keywords: , Peoria , Customer Service Representative, Administration, Clerical , Peoria, Illinois
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