Customer Service Representative
Company: Swoon Staffing
Location: Peoria
Posted on: January 14, 2026
|
|
|
Job Description:
Job Description Job Description 12 month contract for a CSR role
with a leading client in Peoria, IL area. APPLY NOW! Title:
Customer Service Representative- we have multiple openings- one
day, one night Location: Peoria, IL Workplace type: 100% onsite
(M-F, 40 hour work week) Type: Contract Pay: $17.50/hr w2-no flex
IV type: 1 round panel IV Length: 12 months- possibility to extend
contract Screenings: no tech, full panel drug and background once
hired optional benefits Must haves: possibly flex with nightshift
work Years of experience: 1-2 years Degree requirement: HS
diploma/GED min Computer skills: Browsing and interface control.
Typing skills. Previous experience with computer applications, such
as Microsoft Office 365 products, Microsoft Teams and basic
language platforms. (Desired) Multilingual. Disqualifiers/Red
Flags/Overqualifications : Who cannot work on a night shift
schedule; looking for remote work; can’t go for an onsite interview
Soft Skills (Required) Teamwork and good attitude. Verbal
communication skills, attention to detail, customer service skills
and interpersonal skills. Ability to work independently and manage
one’s time. Ability to accurately document and record
customer/client information. Ability to work as a team, communicate
effectively, be heard, be clear. Ability to multitask in regard to
speaking and typing. Bilingual or Multilingual skills are a plus
but not required. Summary: The main function of a call
center/customer service specialist is to interact with customers to
provide information in response to inquiries about products and
services and to handle and resolve complaints. A typical customer
service specialist is responsible for determining the client’s
issue, offer possible solutions or providing follow-up as needed.
Customer service agents may be inbound, outbound or a combination
of both. Job Responsibilities: • Resolve customers’ service or
billing complaints by performing activities such as exchanging
merchandise, refunding money, and adjusting bills. • Contact
customers to respond to inquiries or to notify them of claim
investigation results and any planned adjustments. • Refer
unresolved customer grievances to designated departments for
further investigation. • Keep records of customer interactions and
transactions, recording details of inquiries, complaints, and
comments, as well as actions taken. Skills: • Verbal and written
communication skills, attention to detail, customer service skills
and interpersonal skills. • Ability to work independently and
manage one’s time. • Ability to accurately document and record
customer/client information. • Previous experience with computer
applications, such as Microsoft Word and Company Description • Come
get Swoon’d \t• Swoon handles the staffing needs of over 80 Fortune
500 clients. \t• We have won Best and Brightest Companies to Work
for in the Nation Award 6 years in a row. \t• Swoon was also
awarded the Inc. 5000 Fastest Growing Private Companies in the US
from 2016 – 2020. Company Description • Come get Swoon’d\r\n\t•
Swoon handles the staffing needs of over 80 Fortune 500
clients.\r\n\t• We have won Best and Brightest Companies to Work
for in the Nation Award 6 years in a row.\r\n\t• Swoon was also
awarded the Inc. 5000 Fastest Growing Private Companies in the US
from 2016 – 2020.
Keywords: Swoon Staffing, Peoria , Customer Service Representative, Customer Service & Call Center , Peoria, Illinois
