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VOIP/ Cisco Voice Network Engineer

Company: BC Forward
Location: Peoria
Posted on: September 8, 2018

Job Description:

Job Title: VOIP/ Cisco Voice Network EngineerDuration: 12 monthsLocation: East Peoria, IL 61630 Candidate ResponsibilitiesThe Voice Analyst will have primary accountability for IPT / voice systems support (level I / II). Support must be completed adhering to all processes and procedures and all documentation requirements. This role requires a very high degree of competency and experience with network and telecommunication voice systems in a large enterprise environment. Typical DayPrimary duties include: Timely resolution of IPT related issues while maintaining a high degree of customer satisfaction; maintenance, monitoring and support of all IPT and voice system infrastructure; IPT System administration; provide after-hours on-call support on a rotating schedule; perform system updates and upgrades during non-business hours (weekends). Education Requirements: Bachelor/Associates degree in a related field; 3 to 5 years of experience in voice implementations, and/or operations in a large corporate environment. Current Voice / Networking related Cisco certifications are highly desired (CCNP Voice or Collaboration, CCNA Collaboration, Cisco Voice and Unified Communications Administration (ICOMM), etc. Technical SkillsRequired Skills:

  • Experience with Cisco Call Manager and Unity Connection and Presence required
  • Experience with working with TAC (opening cases, following up cases, following TAC direction)
  • Experience with telephony cabling, routing and trunking, configuring/troubleshooting VG224, etc.
  • Excellent troubleshooting and analytical skills
  • Ability to deliver results, meet commitments and agreed deadlines Desired Skills:
    • Experience with Cisco IP Contact Center
    • Experience with traditional analogue voice PBX and multiplex systems would be advantageous
    • Experience with Tandberg &/or TelePresence
    • Experience with UCS, VMWare
    • Strong customer focus
    • Ability to dig in and quickly understand technology and provide quick fixes or alternatives to keep end users flowing Soft SkillsEffective communicator: The ability to document procedures, communicate issues, transfer knowledge
      • Excellent time management and work prioritization skills
      • Ability to work across cultural boundaries globally
      • Team player requiring minimal supervision, with ability to draw on the expertise and knowledge of the team to deliver the best solutions
      • Experience working in a team-oriented, collaborative environment
      • Strong communication skills - provided by Dice Cisco Call Manager, Unity Connection, Presence , UCS, VMWare, IPT

        Keywords: BC Forward, Peoria, VOIP/ Cisco Voice Network Engineer, Engineering, Peoria, Illinois

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