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Digital Service Engineer

Company: Apex Life Sciences
Location: Peoria
Posted on: November 11, 2019

Job Description:

SunIRef:Pharma1:title Digital Service Engineer Apex Life Sciences 50 reviews - Peoria, IL $30 - $40 an hour Apex Life Sciences 50 reviews Read what people are saying about working here. Candidate Responsibilities: In this capacity you will ensure proper functioning of the customers' fleet and provide continuous monitoring to proactively identify and resolve issues. You will also be expected to provide continuous improvement as it relates to tools, processes and people. Ensure successful operation and reliability of end customer telematic systems and processes. Monitor dashboards and reports for the customer fleet, including internal and 3rd party OEM/telematics. Respond to notification and alerts, acting as the first line of defense to identify customer issues Submit support tickets to record the issue being faced, along with relevant information Work within the extended product support team to determine root cause and ultimately propose corrective actions to correct the issues. Work closely with Project Management team to track, document and schedule corrective actions/solutions Leverage advanced quality initiatives such as Failure Mode and Effects Analysis (FMEA) o Leverage FMEA to troubleshoot current issues Determine priority for focused permanent corrective actions (PCAs) Typical Day: Review the Fleet Monitoring dashboards for the customer/sites you have been assigned For any/all exceptions, review the current issues list, determining if a ticket must be assigned for a new issue or if a ticket exists and further work needs to be completed Work the issue accordingly, determining next steps of the investigation, working through the extended network of engineers, support personnel, etc. Provide updates to the Digital Project Lead so they can work with the customer and dealer point of contact Education Requirement: Bachelor's degree in engineering required (mechanical, electrical, computer). Technical Skills Required: Proficient in Microsoft suite of products (excel, word, etc.) Ability to troubleshoot telematic systems and applications Use of issue tracking systems and tools (Salesforce) Understanding of project planning methodology Failure Mode & Effects Analysis Job Type: Full-time Salary: $30.00 to $40.00 /hour - Today report job If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Keywords: Apex Life Sciences, Peoria , Digital Service Engineer, Engineering , Peoria, Illinois

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