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IQ PROGRAM MANAGER

Company: Walker-Miller Energy Services
Location: Peoria
Posted on: May 22, 2020

Job Description:

Company Overview:

Walker-Miller Energy Services is a 20-year-old Detroit-based, core-values driven company committed to changing lives through energy efficiency. We create and manage customized energy waste reduction programs that help electric and gas utilities meet mandated energy savings goals.

Our experience driven philosophy of energy efficiency as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.

Our operating philosophy is reflected in our core values. We refer to them as B-Hive:

B - Boldly Go

H - Humble Confidence

I - Inclusive Stewardship

V - Value Reputation

E - Extraordinary Experience

Position Summary:

The Program Manager provides leadership for one of our energy- efficiency programs. In this hands-on management role, you will oversee energy programs and will work closely with both clients and our energy professionals to achieve client energy efficiency goals and other program objectives. You will also be working with others who are passionate about energy efficiency and making a positive impact on the industry.

Essential Duties and Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.


  • Lead and develop team members based on a core values driven culture that encourages top performance with compassion
  • Manage and develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Manage and grow program scope by developing new business with existing clients, identify areas of improvement and collaborate with marketing/outreach team to identify growth opportunities within territory
  • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
  • Serve as the lead point of contact for all customer account management matters by assisting with challenging client requests or issue escalations
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Strategize contracts and agreements with leadership to maximize profits
  • Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key account metrics (e.g. weekly, quarterly results and annual forecasts; ad-hoc)
  • Carry out supervisory responsibilities in accordance with company's policies and applicable laws.
  • Lead and develop team members by providing leadership and promoting a culture that encourages top performance, high morale, and company core values.
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

    MinimumQualifications:

    • Bachelor's degree required in energy, engineering or business or a related field, or equivalent experience
    • 5+ years proven success in a business development role, preferably with experience in energy efficiency industry
    • 3+ years' experience in energy efficiency

      Required Skills, Knowledge and Abilities:

      • Energy Efficiency experience is strongly preferred
      • Proven account management or other relevant experience
      • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
      • Experience in delivering client-focused solutions based on customer needs
      • Proven ability to manage multiple projects at a time while paying strict attention to detail
      • Excellent listening, negotiation, and presentation skills
      • Excellent verbal and written communications skills
      • Self-motivated and able to thrive in a results-driven environment
      • Natural relationship builder with integrity, reliability, and maturity
      • Ability to prioritize among competing tasks
      • Critical thinking and problem-solving skills
      • Keen attention to detail and adherence to deadlines
      • Experience with Microsoft Office Suite
      • Encourage a positive work environment and culture for all team members
      • Deliver consistent performance against set targets on key customer satisfaction measures and carry out weekly reviews of KPI's

        Licenses& Certifications:

        • PMP certification - preferred
        • BPI certification-preferred
        • Valid driver's license

          Physical Demands and Work Environment:

          • Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls
          • The employee is frequently required to stand, walk, kneel, crouch, and/or crawl
          • Ability to lift, up to 30 pounds
          • Noise level is typically low to moderate

            Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

            The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

            Walker-Miller Energy Services is an Equal Opportunity Employer

Keywords: Walker-Miller Energy Services, Peoria , IQ PROGRAM MANAGER, Executive , Peoria, Illinois

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