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UX Manager eCommerce-Remote!

Company: Caterpillar, Inc.
Location: Peoria
Posted on: June 24, 2022

Job Description:

**Career Area:**Digital**Job Description:****JOB DUTIES:** The UX Manager of eCommerce will provide leadership in user experience and interface design for our online parts applications within Cat Digital. This role will oversee a geographically dispersed team of UX designers accountable to deliver across multiple application experiences for Customers and Dealers. The right candidate will work closely with Product and Engineering Managers to identify opportunities and enhancements using user-centered design methodologies.+ Lead team(s) of high performing UX practitioners and projects related to improving the overall digital experience while also satisfying our business solutions.+ Work closely with Product Owners to support backlog priorities and recommend User Experience enhancements and best practices.+ Accountable for hiring, managing, and mentoring a team of UX architects, UI designers, and UX researchers to deliver best-in-class product outcomes.+ Responsible to create customer journeys, user flows, and manage overall deliverables of the design team (wireframes, high fidelity designs, prototypes, etc).+ Support the overall consistency and guidelines for all eCommerce deliverables including the adherence to our design system as well as meeting WCAG AA accessibility compliance.+ Lead and oversee the overall experience across both customer facing and dealer facing applications within the eCommerce portfolio.+ Lead collaboration and workshop facilitation across multiple functional team leads to ensure viable solutions.+ Able to translate and present your teams work as strategic recommendations to leadership and various executives.+ Carefully evaluate problems and provide input into a large number of possible solutions before selecting one option.+ Follows general policies and guidelines for projects under his/her control to ensure specific, project goals are met and desired results are achieved.+ Provides impact to key quality goals including customer satisfaction, NPS, continuous improvement, etc.+ Responsible for all personnel issues and performance evaluation of team, as well as overall employee satisfaction for the team.**Basic qualifications:**+ Position requires a four-year degree from an accredited college or university+ Bachelors or Masters degree in Human Interaction Design, UX Design, Computer Science, Graphic design or related field.+ 5 years or more of experience leading a designteamand managing multiple deliverables and timelines.**Top candidates will also have:**+ 8 years or more experience in creating complex digital application experiences across multiple form factors.+ Experience leading UX decisions within digital eCommerce applications.+ Demonstrated leadership on medium to large-scale projects impacting strategic priorities.+ Ability to cope with shifting priorities, demands and timelines through analytical and problem-solving skills.+ Ability to effectively prioritize, delegate responsibilities and execute tasks in a high-pressure environment.+ Passion and empathy for our end users.**Proven experience in many of the following:**+ Designing and maintaining applications at scale.+ Leading and facilitating design workshops as needed+ Passion for VOC through, customer interviews, usability testing, surveys, CSAT, or other methods of research.+ Experience using design software such as, Figma, Sketch, Invision, Adobe, etc+ Working within an Agile framework.+ Experience utilizing analytics data to support design decisions+ Passion for technology, inclusive design, and innovation.This position is open to Remote!#LI#BI#Remote#LI-RemoteRelocation is available for this position.EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Keywords: Caterpillar, Inc., Peoria , UX Manager eCommerce-Remote!, Executive , Peoria, Illinois

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