Service Manager
Company: Perkins
Location: Galesburg
Posted on: January 21, 2023
Job Description:
Job DescriptionBE A PART OF OUR SUCCESS!
Benefits & Perks:
- Educational Assistance with DeVry University with complimentary
laptop**
- Immediate Family Members are also eligible
- Competitive Pay with Service Award Incentive
- Get paid daily through Daily Pay!
- Comprehensive Health Benefits including Medical, Dental,
Vision, and more!***
- 401(k) retirement savings with company match
- Flexible Schedule
- All you can eat pancakes + meal discounts!
- Employee Discount Program
- Development Pathway: Step by step process to grow your
career
- 3 College Credits hours for completing manager training****
Founded in 1958, Perkins operates 324 restaurants in 32 states and
four Canadian provinces. The Perkins system includes 85
company-owned and operated restaurants and 234 franchised units.
Throughout its history, Perkins Restaurant & Bakery has remained
true to its mission of providing guests with personalized service
and delicious, homestyle food at a great value.
Perkins has experienced years of success through ensuring 100%
guest satisfaction on every visit. If you want to work and grow
with a company who has a proven track record of success, has an
unmatched commitment to their employees and employees the best in
the industry, you are in the right place!
Position DescriptionAs a Service Manager, you will be responsible
for assisting the General Manager in restaurant operations and in
achieving planned sales and profit levels for the restaurant
through the implementation, management, and enforcement of company
policies, procedures, programs, and performance standards. In
addition, you will provide direction for restaurant staff to ensure
maximum guest satisfaction, execution of all employee duties to
guarantee maximum guest satisfaction and a quality work
environment.
Responsibilities:
- Assists the General Manager in planning and analyzing
administration and operations manpower.
- Responsible for achieving plan profit levels while ensuring
maximum guest satisfaction.
- Accountable for proper handling of cash, credit card
information, gift cards and all things related to the payment of
guest checks.
- Assists in the planning and analysis of restaurant unit
manpower, ensuring sufficient development and training of all
employees, including subordinate managers.
- Assists General Manager in all aspects of employment and
restaurant staffing including recruitment (interviewing and
selecting), training, and conducting new hire orientation.
- Attends University of Perkins and successfully completes all
coursework.
- Achieves and maintains ServSafe certification.
- Performs and is able to assist in all functions for all
positions in the restaurant.
- Ensures that all menu items are prepared, portioned, and
presented properly in a clean, safe, and sanitary manner according
to all established procedures, performance standards, and
specifications.
- Ensures managers and all team members are monitoring and
overseeing food temperatures during hot and cold handling to reduce
the incidence of risk factors known to cause food-borne
illness.
- Ensures restaurant compliance to productivity and service
standards by scheduling and staffing a sufficient number of
well-trained and productive employees.
- Ensures proper management of the facility and equipment through
preventive maintenance, energy conservation, repairs, security
measures, and adherence to safety and sanitation requirements.
- Ensures inventory levels for both food and non-food items are
properly maintained in accordance with company guidelines through
correct ordering procedures and efficiency usage and yield
application.
- Anticipates, identifies and corrects system breakdowns to
achieve guest satisfaction.
- Accountable for accurate financial data to include: payroll,
cash and receipts, productivity food costs, security of funds, and
operating expenses; prepares and reviews financial reports.
- Attends scheduled restaurant and region team meetings; makes
presentations to peers and management as requested.Qualifications:
- One to two years previous experience in a supervisory role;
preferably in the food service industry
- High school diploma; some college or degree preferred
- Must be able to effectively communicate with employees, guests
and vendors in person and by telephone
- Must be able to coordinate multiple tasks
simultaneouslyPhysical Requirements / Environment / Work
Conditions:
- Extensive standing without breaks; operating a cash
register
- Exposure to heat, steam, smoke, cold and odors
- Bending, reaching, walking
- Must be able to reach heights of approximately 6 feet and
depths of 2.5 to 3 feet
- Must have high level of mobility/flexibility in space
provided
- Must be able to fit through openings 30' wide
- Must be able to work irregular hours under heavy
pressure/stress during busy times
- Must be able to carry trays of food products weighing 20 pounds
for distances up to 30 feet
- Must be able to lift up to 50 pounds
DisclaimerThis job description is not intended, and should not be
construed to be, an exhaustive list of all responsibilities,
skills, efforts or working conditions associated with the job. It
is intended, however, to be an accurate reflection of those
principal job elements essential for making decisions related to
job performance, employee development and compensation. As such,
the employee may perform other duties and responsibilities as
required.
by Jobble
Keywords: Perkins, Peoria , Service Manager, Executive , Galesburg, Illinois
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