Director of Care
Company: Right at Home Peoria
Location: Peoria
Posted on: January 21, 2023
|
|
|
Job Description:
Right at Home Peoria - Competitive pay ($25.00-$30.00 an
hour)Benefits:
Vision and dental coverage
Term Life plans
Short-term disability plan
Prescription drug coverage -
Reports to: President/Owner -
Job Summary -
The primary goal of the Director of Care is to ensure clients
receive the highest quality care in accordance with Company
standards. Within the framework of the objectives and policies
established by the Company, plans and coordinates care objectives
that promote quality within the Company both within and outside the
Company. - Participates as member of the company's management team
in planning, policy formulation and administrative decision making
with a particular reference to the role, functions and operations
of the agency's services. - -
Essential Functions -
1. Maintains compliance to all Agency clinical and administrative
policies, procedures and regulatory requirements. -
2. Evaluate and supervise all staffing activities of Staffing
Coordinator(s), including: -
a. Assist in the recruiting, hiring, training, and on-going
supervision of Staffing Coordinator(s) -
b. Review Daily Priority Sheets at 4pm daily -
c. Ensure all shifts are covered, and contingency plans are in
place -
3. Evaluate and supervise all Agency homecare field staff for
conformity with professional standards of home health care, and in
accordance with state health statues and home care licensure -
requirements. -
4. Ensures the quality of patient care and service by using
specialized knowledge and judgment to assure patient care standards
are in compliance with applicable State Practice acts and Agency -
policies and appropriately maintains the client record in both
client home and office settings. -
5. Performs or supervises case management activities for individual
patients, including but not limited to assessments, teaching and
development, and updating of the care plan or paraprofessional
tasks - sheet. -
6. Manage inquiry calls in cooperation with Inside sales team using
the following standards: a. Answer telephone using professional
etiquette. -
b. Follow the prescribed inside sales process including being
responsive, building a strong relationship with the caller,
qualifying the client, developing the care profile, gaining - -
commitment, and following up on leads. -
c. Communicate features, benefits and advantages that relate to the
identified needs of each potential client. -
d. Maintain a minimum 40% conversion ratio converting inquiries
into consultations. e. Answer all service-related questions from
the caller. -
f. Communicate effectively and persuasively to all callers. -
g. Document all service inquiry activity according to standards.
-
h. Enter service inquiry data into designated software system
according to standards.
i. Schedule consultations for potential clients and designated
office personnel in timely manner. -
j. Make follow-up contact via phone calls, letters, and emails to
referral sources inquiring about potential clients, as appropriate.
-
k. Make follow-up contact via phone calls, letters, and emails on
RAH client referrals made to other providers such as facilities,
elder attorneys, etc. -
l. Contact physicians of new clients with summary of services
provided as appropriate.
-m. Follow up on non-converted clients by adhering to established
follow-up procedures. -
7. Coordinates with Director of Nursing for arrangements with other
healthcare and equipment providers to assure continuity of care and
adherence to the patient plan of care. -
8. Provides for in-service education for Personal Care Assistants,
Homemakers and Professional Staff Personnel. -
9. Helps improve the knowledge base and effectiveness of agency
staff by teaching inside sales initiatives and further program
development. -
10. Actively engages in training and new hire orientation in order
to demonstrate professional home care standards. -
11. Reviews client/caregiver notes to ensure compliance and quality
in documentation and care. -
12. Manages company client survey programs by promoting
participation, reviewing results, and making recommendations to the
management team on improving the quality of care. -
13. Promotes a positive image of the Agency within the office and
in the community by communicating, in words and actions, our
Mission and Values to all stakeholders (clients and their families,
caregivers and their families, referral resources, colleagues,
community partners, etc). -
14. Promotes Agency to the community, participating in community
programs with other professionals when necessary and forming
alliances that are most beneficial to the agency. -
15. Documentation of care / issues/ events in ClearCare and in
client / caregiver files as directed by state - licensure
guidelines and RAH recommendations. -
16. Communicates all Agency complaints, both staff and client, to
Executive Director/Owner and follows up as required. -
17. Performs on-call coordinator duties as needed. -
18. May be required to travel on company business. -
Additional (non-essential) Functions -
1. Represent Agency before public as required by President/Owner.
-
2. Other duties assigned by President/Owner. -
Education, Experience, Knowledge, Skills, Abilities and
Availability -
1. One year of supervisory experience required. -
2. Home care experience required. -
3. Read, write speak and understand English as needed for
completion of job. -
4. Have a valid driver's license and use of an insured automobile
or access to adequate transportation. 5. Inside sales experience
using consultative techniques preferred. -
6. Computer experience with data entry, word processing and
Microsoft Windows - based software. 7. Current Register Nurse or
Social Work license strongly preferred. -
Working Environments
1. Works both in office and in patients' homes as required for
supervisory and assessment visits.
-
-
-
-
-
-
-
-
-
Keywords: Right at Home Peoria, Peoria , Director of Care, Executive , Peoria, Illinois
|
Click
here to apply!
|
