General Manager
Company: Thorntons LLC
Location: Pekin
Posted on: January 27, 2023
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Job Description:
The General Manager (GM) of a Thorntons Convenience Store is
responsible for managing all aspects of the business to ensure that
Guests are delighted with a fast, friendly, fresh, clean, and
in-stock shopping experience. The GM is responsible for achieving
performance targets, providing craveable food and beverage
offerings in a food safe environment, and improving financial
performance year-over-year through the Plan to Win Strategy and
Thorntons Core Values. The GM accomplishes these results in a
Staffed, Stable & Scheduled environment by providing a consistent
Team Member experience through training, coaching, and recognition,
while fostering a safety culture by Believing in
Zero.RequirementsEssential Job Functions (Responsible to)Believe in
Zero: Drive a safety culture by ensuring a clean, organized, and
safe environment for all Team Members and Guests. Ensure proper
procedure is followed relating to safety, accidents, and incidents
including reporting, investigations, and documentation Create a
place of welcoming and belonging for our Guests and Team
MembersOversees the daily execution of the Store Operating System
through management of the Game Plans to deliver a consistent
Guest/brand experience that enables the store to achieve
performance targets and improve financial performance; ability to
delegate tasks accordingly and follow up to completion Deliver the
Budget: Grow top line P&L performance and control key financial
lines; understand reports and how the information can impact and/or
increase sales; develop plans to correct budget misses, measure and
track plan effectiveness, and ultimately achieve budget in a timely
mannerDeliver Growth: Engage and lead company initiativesOversee
food production to ensure food safety requirements are met at all
times and par levels are maintained for a craveable and consistent
offering, while growing sales and controlling wasteFavorite Place
to Work: Develop well trained Team Members by following Thorntons
training processes as prescribed while demonstrating our core
values. Support and guide team members through career path while
holding Team Members to a high standard of execution through
coaching and accountability via Thorntons Progressive Discipline
ProcessRecruit, interview, hire and schedule all Team Members to
ensure adequate coverage for all shiftsTrain and empower Team
Members to de-escalate guest service issues by making an impression
that will LAST (Listen, Ask, Solve, Think)Communicates with Team
Members in a positive manner that motivates and inspires them to
act in accordance with Plan to WinComply with all federal, state,
and local inspectors by taking immediate and appropriate action,
and communicating and maintaining records of all inspections,
certificates, and necessary recordsPromote sales and profits
working within the local community to partner and support events
that extend the Thorntons BrandRegular and predictable in-person
attendance Perform additional duties as assignedKey
RelationshipsRegion Manager Store ManagerGuest Service
RepresentativeHuman Resource
ManagerRecruiterTrainerAuditorSkillsPrioritizes and distributes
work to deliver objectives on time and to the highest
standardDemonstrates a positive and approachable presence, even
during stressful situationsRecognizes positive performance,
celebrates team achievements, addresses poor performanceTakes
action to remove obstacles and address problems before they impact
performance and resultsProvides feedback effectively and with
empathyActively solicits internal and external Guest feedback in
order to improve business relationshipsFosters team camaraderie,
collaboration, and cohesionUses "active listening" to understand
viewpoints of others. Adjusts one's position/view in order to try
and resolve conflictValues the differences that individuals bring
to the teamKnowledgePrinciples and processes for providing Guest
Service. This includes Guest needs assessment, meeting quality
standards for services, and evaluation of Guest
satisfactionPrinciples and methods for showing, promoting, and
selling products or servicesPrinciples and procedures for personnel
recruitment, selection, and trainingExperienceMinimum 3 years
single-unit management in retail and/or food and beverage
industriesExperience with the following applications a plus;
oPeoplematteroKronos (Labor Scheduler and HR Actions)
oPDIEquipment/Special ExpertiseNARequired or Preferred
Qualifications/CertificationsHigh School Diploma or GEDServe Safe
Certification requiredMust have valid drivers licenseOther
ConsiderationsMust be able to climb a ladder to clean windows,
stock shelves, make price changes, etc.Pursuant to New York City
law, must be fully vaccinated against COVID-19 (meaning you have
completed the initial vaccine series, booster shots not required)
and, if hired, present proof of vaccination by start date.Physical
RequirementsMust be able to climb a ladder to clean windows, stock
shelves, make price changes, etc. Daily Standing, Pushing, Pulling,
Reaching, Bending, Squatting, Climbing, Walking and Lifting up to
50 lbs. Occasional Sitting and Driving required.Exposed to extreme
weather conditions and temperaturesLong periods of standingExposure
to gasoline fumes and cleaning products
Keywords: Thorntons LLC, Peoria , General Manager, Executive , Pekin, Illinois
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