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Account Executive (Client Marketing Manager)

Company: Mindstream Media
Location: Peoria
Posted on: September 12, 2018

Job Description:

PURPOSE As an Account Executive you will be responsible for contributing to client satisfaction by maintaining seamless execution of all client programs. The Account Executive will support to the overall growth of key initiatives and client programs by working collaboratively with the account manager, product teams, and performance analytics to achieve flawless execution of digital campaigns. This role's focus is client satisfaction and retention, therefore it does not offer commission based incentives. ESSENTIAL DUTIES AND RESPONSIBILITIES Direct client interaction in conjunction with Account Manager to understand client goals and meet agreed upon objectives Attain the highest level of client service by making a considerable effort to meet the client?s stated needs as well as anticipate and take steps to address needs not directly stated Focus on retention of clients through relationships and strong client service as well as the support in resolving client complaints or issues Understand the digital marketing landscape, our core product offerings, as well as Mindstream product differentiators Responsible for coordinating and ensuring clear documentation of campaign briefs and client playbooks Assist and participate in the development of client presentations, proposals, and annual reviews Maintain knowledge and understanding of all account procedures and client specific programs Effectively monitor the client?s programs and communicate issues or successes with your management team and client Review of insights and analysis provided by product specialists to ensure they appropriately address status of campaign Coordinates with Media Planning and Marketing to develop client strategy and goals Communicates necessary information to product team including client strategy for campaign implementation, performance reporting and ongoing management Work closely with third parties and oversee vendor relations Extensive internal and client collaboration to document the gained agreement on strategic direction of client through playbooks KNOWLEDGE, SKILL AND ABILITIES Ability to effectively present information to clients and internal staff Ability to work independently and hold client teams accountable in achieving results, servicing and supporting internal and external clients. Ability to receive strategic direction from a member of management and execute a plan Ability to solve practical problems and deal with a variety of concrete variables Ability to interpret client's needs and coordinate internal departments to satisfy those needs Ability to focus efforts on discovering and meeting customers' stated and unstated needs and expectations Ability to travel off site to client meetings to present service plans when needed or to assist members of your team Ability to develop and build strong productive working relationships with clients Ability to problem solve and think analytically Ability to meet deadlines Ability to work with diverse personalities Ability to organize and handle multiple tasks EDUCATION AND/OR TRAINING Bachelors Degree in related field preferred 1-3 years of related experience Excellent computer skills utilizing MS Office.

Keywords: Mindstream Media, Peoria , Account Executive (Client Marketing Manager), Executive , Peoria, Illinois

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