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Behavioral Change Manager

Company: HCL America Inc.
Location: Peoria
Posted on: May 18, 2019

Job Description:

The Behavioral Change Manager will utilize leadership, influence, operations experience and communication abilities to analyze and identify change improvement opportunities related to people, process and technology in order to ensure that users understand are prepared to adopt. Responsibilities include Apply change management process and tools to create a strategy to support adoption of the changes required by a project or initiative. Supports the design, development, delivery and management of communications. Conduct impact analysis assess change readiness and identify key stakeholders. Provide input, document requirements and support the design and delivery of training programs. Complete change management assessments Identify, analyze and prepare risk mitigation tactics Identify and manage anticipated resistance Consult and coach project teams Create actionable deliverables for the five change management levers communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan Support, coach and engage leaders Support organizational design and definition of roles and responsibilities Integrate change management activities into project andor transition plan Evaluate and ensure user readiness Manage stakeholders Track and report issues Measure adoption define and measure success metrics and monitor change progress Support change management at the organizational level Manage the change portfolio Skills and Qualifications A solid understanding of how people go through change and the change process Experience and knowledge of change management principles, methodologies and tools Excellent active listening skills Ability to clearly articulate messages to a variety of audiences Ability to influence others and move toward a common vision or goal Flexible and adaptable able to work in ambiguous situations Resilient and tenacious with a propensity to persevere Forward looking with a holistic approach Organized with a natural inclination for planning strategy and tactics Problem solving and root cause identification skills Able to work effectively at all levels in an organization Must be a team player and able to work collaboratively with and through others Acute business acumen and understanding of organizational issues and challenges Familiarity with project management approaches, tools and phases of the projecttransition lifecycle Experience with large-scale organizational change efforts Change management certification or designation desired Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities Flexible and adaptable and able to work in ambiguous situations Ability to travel approximately 25 of the time or as the business demands Good communication and interpersonal skills, with a strong ability to build and maintain strong relationships with all levels within the organization and collaborate in a matrix-managed environment. Candidate must have 5 years of progressive responsibility in a Behavior Change Manager role along with 5 years IT experience.

Keywords: HCL America Inc., Peoria , Behavioral Change Manager, Executive , Peoria, Illinois

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