Advanced Medical Support Assistant
Company: Veterans Health Administration
Posted on: April 9, 2021
To qualify for this position, applicants must meet all
requirements by the closing date of this announcement. BASIC
Citizenship: Must be a United States Citizen.
English: Must be proficient in basic written and spoken
Education/Experience: Must possess six (6) months experience of
clerical, office, customer service or other administrative work
that indicates the ability to acquire the particular knowledge and
skill necessary to perform the duties of the Medical Support
Must have successfully completed one (1) year above high school.
This education must have been obtained in an accredited technical
school, junior college, college or university. One year of
full-time academic study is defined as 30 semester hours, 45
quarter hours, or the equivalent in a college or university.
Equivalent combinations of experience and education are qualifying
for entry level. (TRANSCRIPTS REQUIRED) In addition to meeting the
basic requirements, you must meet the following GRADE REQUIREMENTS:
GS-06 LEVEL GRADE REQUIREMENTS
Specialized Experience: Must have one (1) year of experience that
is directly related to the duties of a Medical Support Assistant
and that equips you with the particular knowledge, skills, and
abilities to perform successfully the duties of this position. To
be creditable, this experience must be equivalent to the next lower
grade level, GS-5, and demonstrate the knowledge, skills, and
abilities associated with current Medical Support Assistant
responsibilities. Experience at this level includes, but is not
limited to: Advising clinical staff on current administrative
processes. Answering phones, greeting patients, relaying messages
to appropriate staff inside or outside of the unit, scheduling,
canceling, re-scheduling patient appointments and/or consults
including interpreting and verifying provider orders in accordance
with VHA national scheduling guidelines. Entering no-show
information; monitoring appointment requests from multiple
electronic sources; participating in huddles with other Medical
Support Assistant and/or clinic staff to determine the daily needs
of the clinic, monitoring both inpatient and outpatient
appointments in areas of responsibility; verifying and updating
demographics and insurance information when patients check-in for
appointments. Coordinates administrative functions relating to
emergency and non-emergency transfers to other VA facilities or
private hospitals and determines appointment type based on the
patient's eligibility status (i.e., TRICARE, sharing agreements,
collaterals, research patient, VA employee, etc.).
In addition you also must demonstrate the following Knowledge,
Skills, and Abilities (KSA's):
1. Ability to collaborate and communicate with a wide range of
medical clinicians across multiple disciplines to accomplish team
goal setting to ensure medical care to patients is met.
2. Ability to independently set priorities and organize work to
meet deadlines, ensuring compliance with established processes,
policies, and regulations.
3. Ability to communicate tactfully and effectively,
electronically, by phone, in person, and in writing. This may
include preparing reports in various formats and presenting data to
various organizational levels, as well as resolving patient
4. Advanced knowledge of the technical health care process
(including, but not limited to: scheduling across interdisciplinary
coordinated care delivery and/or care in the community models and
patient health care portals) as it relates to access to care.
5. Advanced knowledge of policies and procedures associated with
interdisciplinary coordinated care delivery and/or care in the
community operational activities that affect the patient flow, and
patient support care to include, but not limited to appointment
cycles, outside patient referrals, follow-up care, overbooking,
provider availability, etc.
6. Advanced knowledge of medical terminology due to the technical
nature of language utilized by clinicians. References: VA Handbook
5005/117, Part II, Appendix G45, Medical Support Assistant
Qualification Standards. This can be found in the local Human
Resources Office. The full performance level of this vacancy is
GS-6. Physical Requirements: The work is primarily sedentary.
Physical demands do not exceed those of a typical office setting.
There may be some walking, standing twisting, turning, sitting,
pushing, bending, repetitive keyboarding, or carrying of light
items. Some positions may require sitting for long periods of time
at a computer terminal typing data while talking on a telephone
Keywords: Veterans Health Administration, Peoria , Advanced Medical Support Assistant, Healthcare , Peoria, Illinois
Didn't find what you're looking for? Search again!