Supervisor Customer Service
Company: Ameren Services Company
Posted on: January 15, 2020
The Customer Service Supervisor is responsible for supervising
customer service employees answering customer inquiries and
requests received by telephone, mail, or personal visit.
Key responsibilities include:
* Maintain open line of communication, coach individual employees,
encourage the team philosophy, and promote autonomy of all Customer
* Supervise the daily activities of the customer service center,
direct employees in day-to-day activities, and interface with
internal and external customers on business and problematic
situations. Includes monitoring and training, taking difficult
calls, maintaining telephone statistics, and job performance
* Represent company in contacts with customers, outside agencies,
attorneys and the Illinois Commerce Commission. Position may
involve meeting field employees at the job site, visiting with
customers and attending public hearings.
* Train employees and serve as a resource to them on customer
service information systems technology, methodology and
* Assist in the development, implementation and maintenance of new
technology, training programs, and/or work methods.
* Special assignments and some travel required as needed.
Bachelor's Degree from an accredited college or university
required, specialization in a business related field preferred.
Four or more years of customer contact center (e.g., utility,
insurance, medical) experience required. One or more years of
relevant training experience preferred.
In addition to the above qualifications, the successful candidate
Thorough knowledge of billing practices and credit and collection
policies. Must possess excellent customer and quality focus. Good
organization, relationship management, decision making, problem
solving, leadership, motivation, conflict management skills and
team work skills are also essential. Working hours vary from the
normal 8:00 AM to 5:00 PM Monday - Friday schedule. Overtime work
is not unusual. Supervisors share duty supervisor coverage
responsibilities for weekends, evenings and nights. After
preliminary review, selected applicants must take the First Line
Supervisor Test and obtain a recommended status in order to be
eligible for additional selection procedures (e.g., interview)
designated for this position.
Ameren s selection process includes a series of interviews and may
include candidate testing and/or an individual aptitude or
skill-based assessment. Specific details will be provided to
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability or protected veteran status.
Keywords: Ameren Services Company, Peoria , Supervisor Customer Service, Hospitality & Tourism , Peoria, Illinois
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