Inbound Customer Service Representative
Company: Mediacom
Location: Chillicothe
Posted on: February 22, 2021
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Job Description:
Training Class begins March 29, 2021!!Start a lasting career
with Mediacom and get a $1,000 sign-on bonus! Mediacom provides a
full array of benefits with employee discounts on cable, internet,
and much more! GENERAL RESPONSIBILITIES:Develop and maintain
existing relationships with customers who are considering
cancellation or downgrade of current Mediacom services by
identifying needs and offering solutions.SPECIFIC RESPONSIBILITIES:
Turn reasonable requests for disconnection or downgrade into save
opportunities or potential sales. Apply Retention Department's
mission statement to sell Mediacom's service when possible.
Actively listen to customer needs and offer the appropriate
Retention promotion to prevent customer from disconnecting or
downgrading. Use the Mediacom resources to sell against the
competition and explain our competitive edge. Build customer
loyalty by providing legendary customer service. Complete
disconnect, transfer, and seasonal downgrade orders and update
customer accounts in customer record database. Educate customers in
the use of installed products, service offerings, billing, charges,
and product features. Resolve customer complaints and situations
calmly and courteously. Troubleshoot and resolve service, pricing,
and technical problems for customers by asking questions. Meets
retention goals set by Company/department. May assist in the
training of new Representatives through an on-the-job training
program. Other duties as assigned.PREFERRED EXPERIENCE/SKILLS: High
School Diploma or equivalent required. 2+ years customer service
experience required, sales experience preferred. Customer-oriented
mentality. Ability to operate a computer. Effective listening
skills with a high level of empathy. Effective verbal communication
skills, including grammar and tone. Strong ability to ask relevant
questions to identify customer needs/concerns. Ability to remain
calm and confident while managing confrontation and rejection.
Self-motivator - upbeat and with a high energy level. Strong work
ethic; team-oriented attitude. To apply please submit a copy of
your resume to anessa.henderson@mediacomcc.com
Keywords: Mediacom, Peoria , Inbound Customer Service Representative, Hospitality & Tourism , Chillicothe, Illinois
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