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Customer Sales & Service Representative I - Located in Quad Cities, IL

Company: Mediacom
Location: Galesburg
Posted on: January 15, 2022

Job Description:

Located in Quad Cities, IL

$1,000 Sign on Bonus to join a great team!

  • Medical, Dental, Vision Plans
  • 401k with Match
  • Vacation, Flex time and paid Holidays
  • Significantly Discounted Mediacom Products and Services
  • Tuition Reimbursement
  • FSA and HSA plans available
  • And MORE!

    General Responsibilities:
    Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments.

    Specific Responsibilities:
    • Interact with customers by telephone, as well as e-mail, mail and fax.
    • Answer customer inquiries and solve problems regarding billing, services, and products.
    • Assess customer needs and interests in order to present Mediacom products and services.
    • Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
    • Exceed or maintain minimum sales ,quality and productivity standards.
    • Demonstrate courtesy and patience in customer relations.
    • Troubleshoot basic service issues and schedule on site service calls when necessary.
    • Receive and process customer payments.
      Preferred Skills/Experience:
      • Entry level; 1-2 years prior work experience in customer facing or technical role preferred.
      • High school diploma required, Associates/Bachelors Degree preferred.
      • Effective communication skills.
      • Data entry and computer experience.
      • Ability to work evenings, weekends and holidays.
      • Ability to work overtime when needed.
      • Ability to sit for extended periods of time.
        EOE: m/f/d/v

        email contact:

        Keywords: Customer Service, Call Center, Representative, Agent

Keywords: Mediacom, Peoria , Customer Sales & Service Representative I - Located in Quad Cities, IL, Hospitality & Tourism , Galesburg, Illinois

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