Human Resource Generalist
Company: HGS US - Nationwide
Location: Peoria
Posted on: April 8, 2021
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Job Description:
HGS (Hinduja Global Solutions) provides a full suite of business
process management (BPM) services from traditional voice contact
center services and transformational DigiCX services that are
unifying customer engagement to platform-based, back office
services and digital marketing solutions.-- At HGS, we help design
and implement an effortless customer experience using digital
channels, analytics, automation and digital marketing. As a member
of the HGS Human Resources team, the--HR Generalist--will--assist
with the responsibility of partnering with site operation leaders
to implement Human Resources strategies in support the
organization's overall strategic objectives. Additionally, to
ensure the organization's culture develops in accordance with HGS
values, the HR Generalist will help to enable the organization to
attract, retain and develop high performing employees --
*CANDIDATES MUST CURRENTLY BE BASED IN PEORIA TO BE CONSIDERED FOR
THIS POSITION!*
ORGANIZATIONAL PLACEMENT: Typically Reports To: Director of Human
Resources or Human Resource Call Center Manager Typical Reports:--
Human Resources Coordinator-- -- Principal Duties and
Responsibilities: Work closely with Operations Leadership providing
them with expert guidance, coaching and support on the full range
of employee relations, performance coaching, progressive
discipline, employee engagement and risk analysis.Help to ensure
all policies and procedures are administered consistently to ensure
the effective, fair and consistent management of employees.Monitor
turnover through conducting and analyzing exit interviews and
implement proactive measures to lead staff on how to improve
retention.Provide advice and guidance on employee relations cases,
ensuring they are well managed and meet the requirements of HGS
policies, best practice and employment legislation.Support the
creation of an environment of positive employee relations where
change and business decisions are communicated effectively.Ensure
that all employees are informed by assisting with communications of
key initiatives and policies.Help the HR Manager to analyze
operational and workforce related metrics to arrive at insights and
action plans.Promote employee engagement and work to minimize
employee turnover.Manage the New Hire Orientation process and
presentation materials.Collaborate with talent acquisition to
attract and retain qualified talent.Be knowledgeable of Company
policies and procedures, compensation plans, employee benefits,
employment laws and communicate consistently with employees and
management to ensure understanding and compliance.Maintain and
execute Company practices and processes regarding W/C, leaves of
absence and compliance standards.Assists HR Manager and HR Vice
President in various responsibilities.Conducts investigations,
provides guidance, documentation and incident closure.Identify
process improvements to gain efficiencies and accuracy.Act as a
cultural role model and drive accountability for exhibiting
behaviors aligned to our core values. -- -- The above statements
are intended to indicate the general nature and level of work being
performed by employees within this classification.-- They are not
intended to be an exhaustive list of all responsibilities, duties
and skills required of employees assigned to this job.-- Employees
in this job may perform other duties as assigned.-- In addition to
the above, all HGS employees are expected to: -- * Promote teamwork
and cooperative effort.-- * Help train and give guidance to other
HGS employees.-- * Maintain a clean, safe, and unobstructed work
area, and practice good safety habits.-- * Provide internal and
external customers with the highest quality service.
Minimum jOB Requirements: (Education, Experience, Skills)
--------------------BA/BS in Human Resources or related field or
equivalent experience required.--------------------2 - 4 years
previous Human Resource management experience
required--------------------Intermediate knowledge of PC
applications for word, processing spreadsheets, presentations,
etc.--------------------PHR / SPHR
preferred--------------------Demonstrated written and verbal
communication skills to include presentation
ability.--------------------Proven project management
skills.--------------------Demonstrated decision making and problem
solving ability.--------------------Demonstrated report writing
ability.--------------------Demonstrated ability to manage
conflict.--------------------Proven ability to work as part of a
team.
LEADER COMPETENCIES: Competency Definition Uses Sound Judgment &
Makes Decisions Wisely -- -- Asks probing questions to better
understand other external points of view. --Develops sound
recommendations to achieve progress on major accounts/projects.--
Recognizes limits in resolving complex issues and involves
appropriate personnel as necessary. Shows Initiative -- --
Questions the way a process is done and suggest changes. Leads
efforts to achieve long term goals.-- Empowers and supports others
to produce needed results that lead to the growth of the business
and personal development. Promotes Teamwork -- -- Shares in-depth
knowledge about the organization to expand team understanding of
relevant issues.-- Leads cross-functional teams.-- Participates in
external collaborative efforts and arrangements.-- Communicates
Effectively -- Conveys information to a variety of audiences,
modifying content as appropriate.-- Listens to others and
facilitates the sharing of information. Acts as a leader during
internal and external meetings. Embraces Differences Encourages
differences as a way to enhance group productivity. Promotes equal
treatment among team members. Drives Customer Focus -- Anticipates,
understands and exceeds the needs of our customers.-- Drives the
development or enhancement of product/services, based on customer
needs.-- Leads and encourages team to build customer
relationships.-- Seeks feedback from our customers.
PandoLogic.Category: Human Resources, Keywords: Human Resources
Generalist
Keywords: HGS US - Nationwide, Peoria , Human Resource Generalist, Human Resources , Peoria, Illinois
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