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Human Resource Generalist

Company: HGS US - Nationwide
Location: Peoria
Posted on: April 9, 2021

Job Description:

HGS (Hinduja Global Solutions) provides a full suite of business process management (BPM) services from traditional voice contact center services and transformational DigiCX services that are unifying customer engagement to platform-based, back office services and digital marketing solutions. -- At HGS, we help design and implement an effortless customer experience using digital channels, analytics, automation and digital marketing. As a member of the HGS Human Resources team, the --HR Generalist --will --assist with the responsibility of partnering with site operation leaders to implement Human Resources strategies in support the organization--------s overall strategic objectives. Additionally, to ensure the organization--------s culture develops in accordance with HGS values, the HR Generalist will help to enable the organization to attract, retain and develop high performing employees --*CANDIDATES MUST CURRENTLY BE BASED IN PEORIA TO BE CONSIDERED FOR THIS POSITION!*
ORGANIZATIONAL PLACEMENT:Typically Reports To: Director of Human Resources or Human Resource Call Center ManagerTypical Reports: -- Human Resources Coordinator -- --Principal Duties and Responsibilities:

  • Work closely with Operations Leadership providing them with expert guidance, coaching and support on the full range of employee relations, performance coaching, progressive discipline, employee engagement and risk analysis.
  • Help to ensure all policies and procedures are administered consistently to ensure the effective, fair and consistent management of employees.
  • Monitor turnover through conducting and analyzing exit interviews and implement proactive measures to lead staff on how to improve retention.
  • Provide advice and guidance on employee relations cases, ensuring they are well managed and meet the requirements of HGS policies, best practice and employment legislation.
  • Support the creation of an environment of positive employee relations where change and business decisions are communicated effectively.
  • Ensure that all employees are informed by assisting with communications of key initiatives and policies.
  • Help the HR Manager to analyze operational and workforce related metrics to arrive at insights and action plans.
  • Promote employee engagement and work to minimize employee turnover.
  • Manage the New Hire Orientation process and presentation materials.
  • Collaborate with talent acquisition to attract and retain qualified talent.
  • Be knowledgeable of Company policies and procedures, compensation plans, employee benefits, employment laws and communicate consistently with employees and management to ensure understanding and compliance.
  • Maintain and execute Company practices and processes regarding W/C, leaves of absence and compliance standards.
  • Assists HR Manager and HR Vice President in various responsibilities.
  • Conducts investigations, provides guidance, documentation and incident closure.
  • Identify process improvements to gain efficiencies and accuracy.
  • Act as a cultural role model and drive accountability for exhibiting behaviors aligned to our core values. -- --The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. -- They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. -- Employees in this job may perform other duties as assigned. -- In addition to the above, all HGS employees are expected to: --* Promote teamwork and cooperative effort. -- * Help train and give guidance to other HGS employees. -- * Maintain a clean, safe, and unobstructed work area, and practice good safety habits. -- * Provide internal and external customers with the highest quality service.
    Minimum jOB Requirements: (Education, Experience, Skills)
  • -- -- -- -- -- -- -- -- -- --BA/BS in Human Resources or related field or equivalent experience required.
  • -- -- -- -- -- -- -- -- -- --2 -----" 4 years previous Human Resource management experience required
  • -- -- -- -- -- -- -- -- -- --Intermediate knowledge of PC applications for word, processing spreadsheets, presentations, etc.
  • -- -- -- -- -- -- -- -- -- --PHR / SPHR preferred
  • -- -- -- -- -- -- -- -- -- --Demonstrated written and verbal communication skills to include presentation ability.
  • -- -- -- -- -- -- -- -- -- --Proven project management skills.
  • -- -- -- -- -- -- -- -- -- --Demonstrated decision making and problem solving ability.
  • -- -- -- -- -- -- -- -- -- --Demonstrated report writing ability.
  • -- -- -- -- -- -- -- -- -- --Demonstrated ability to manage conflict.
  • -- -- -- -- -- -- -- -- -- --Proven ability to work as part of a team.
    LEADER COMPETENCIES:CompetencyDefinitionUses Sound Judgment & Makes Decisions Wisely -- --Asks probing questions to better understand other external points of view. --Develops sound recommendations to achieve progress on major accounts/projects. -- Recognizes limits in resolving complex issues and involves appropriate personnel as necessary.Shows Initiative -- --Questions the way a process is done and suggest changes. Leads efforts to achieve long term goals. -- Empowers and supports others to produce needed results that lead to the growth of the business and personal development.Promotes Teamwork -- --Shares in-depth knowledge about the organization to expand team understanding of relevant issues. -- Leads cross-functional teams. -- Participates in external collaborative efforts and arrangements. --Communicates Effectively --Conveys information to a variety of audiences, modifying content as appropriate. -- Listens to others and facilitates the sharing of information. Acts as a leader during internal and external meetings.Embraces DifferencesEncourages differences as a way to enhance group productivity. Promotes equal treatment among team members.Drives Customer Focus --Anticipates, understands and exceeds the needs of our customers. -- Drives the development or enhancement of product/services, based on customer needs. -- Leads and encourages team to build customer relationships. -- Seeks feedback from our customers.
    PandoLogic. Keywords: Human Resources Generalist, Location: Peoria, IL - 61606

Keywords: HGS US - Nationwide, Peoria , Human Resource Generalist, Human Resources , Peoria, Illinois

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