Technical Support
Company: Careerbuilder-US
Location: Peoria
Posted on: January 10, 2021
|
|
|
Job Description:
Title: Customer Support Representative IIDuration: 6 months
(Temp. to Hire)Location: Peoria, Illinois, USA, 61615 (Remote---
Until office open)Pay Rate: $17/hr on W2Shift Timings: 08:00 AM---
04:30 PMClient Notes: Provide phone based technical support for 2
software packages. Be able to troubleshoot errors as well as walk
new users through the software. Must be well spoken and
articulate.Essential Functions: * Act as a first point of contact
in addressing the complex and escalated customer concerns related
to changes within VSP's family of companies and line of businesses
(LOBs) * Respond to routine and complex telephone or written
inquiries from members, doctors, clients and consumers; effectively
position messages in a manner that is supportive of divisional and
corporate strategies as necessary to ensure appropriate resolutions
* Contingent on the VSP Global Line of Business (LOB), requires
in-depth knowledge in the following areas: * Prescriptions, Plans,
Products, Services, and Procedures * Online purchasing & e-Commerce
knowledge * Internet knowledge * Contingent on the LOB, may assist
in Identifying technical issues through problem duplication and
manipulation of customer data to provide details to the software
development team for product correction and improvement * May be
required to utilize multiple hardware and software tools to
troubleshoot a variety of issues Job Requirements:Typically has the
following skills or abilities: * Two to four years customer service
experience handling complex issues in a high volume environment *
One year taking ACD calls within a call center environment *
Available to work any shift, including weekends, holidays, and/or
overnight * Ability to work at a computer 90% of the time * Ability
to work within multiple complex systems to extract information
needed to support customers * If this position acts as a third
party administrator (TPA) for processing payments, then candidates
will be subject to a credit check
Keywords: Careerbuilder-US, Peoria , Technical Support, IT / Software / Systems , Peoria, Illinois
|
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other IT / Software / Systems JobsEntry Level Java Developer Description: Revature is the fastest growing employer of emerging technology talent in the US. We will hire over 300 new Entry Level Java Developers in the next 4 weeks.One day someone is going to ask you where you (more...) Company: Revature Location: Springfield Posted on: 01/21/2021 25B Information Technology Specialist Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 br br If you've ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and (more...) Company: Army National Guard Location: Peoria Posted on: 01/21/2021 In-Home Usage Tester (Product Tester at Home) Description: IN-HOME USAGE TESTER Product Tester at Home Part-time Presently we're recruiting Product Testers from home in several US cities to expand our private network of In-Home Usage Testers IHUT to fulfill (more...) Company: American Consumer Panels Location: Burlington Posted on: 01/21/2021 Mid-Level Software Product Quality Engineer Description: The Boeing Company is looking for a Mid-Level Software Product Quality Engineer in Berkeley, MO. This role requires an understanding of the big picture and the program environment in which you work. You (more...) Company: BOEING Location: Bridgeton Posted on: 01/21/2021 Software Engineer Description: We're working with one of the most recognizable brands in Peoria, and they are looking to bring on a Java developer. They need this person to add new features into their IoT products. They have a web (more...) Company: Motion Recruitment Location: Peoria Posted on: 01/21/2021 BI ETL Developer III Description: JOB SUMMARY As part of the Business Intelligence team, the ETL Developer III plays a key role in designing, developing and supporting new and existing BI solutions for our users. The ETL Developer---s (more...) Company: SPECTRUM Location: Valley Park Posted on: 01/21/2021 Front End Developer (Entry Level) Description: Revature, a fast growing employer of emergency technology is looking for entry level candidates with a curiousity towards IT to train as Front End Developers entry level .What We Are Looking For College (more...) Company: Revature Location: Peoria Posted on: 01/21/2021 Information Security Systems Engineer Description: Job Description This is an excellent opportunity to utilize your technical Company: Peraton Location: Arnold Posted on: 01/21/2021 Masters Software Engineer (Full Time & Intern) Description: What You---ll Do Our software engineers are the gurus behind the scenes ensuring our programs are easy to use and bug free. Using a keen eye, you---ll develop software Company: Cisco Location: Edwardsville Posted on: 01/21/2021 Senior Software Engineer Description: Do you have the burning desire to expand your career in Information Technology and continue to develop, execute and deploy state-of-the-art technology to solve business objectives Iowa 80 Group is seeking (more...) Company: Iowa 80 Group Location: Walcott Posted on: 01/21/2021 |
