PeoriaILRecruiter Since 2001
the smart solution for Peoria jobs

Technical Support

Company: Careerbuilder-US
Location: Peoria
Posted on: January 10, 2021

Job Description:

Title: Customer Support Representative IIDuration: 6 months (Temp. to Hire)Location: Peoria, Illinois, USA, 61615 (Remote--- Until office open)Pay Rate: $17/hr on W2Shift Timings: 08:00 AM--- 04:30 PMClient Notes: Provide phone based technical support for 2 software packages. Be able to troubleshoot errors as well as walk new users through the software. Must be well spoken and articulate.Essential Functions: * Act as a first point of contact in addressing the complex and escalated customer concerns related to changes within VSP's family of companies and line of businesses (LOBs) * Respond to routine and complex telephone or written inquiries from members, doctors, clients and consumers; effectively position messages in a manner that is supportive of divisional and corporate strategies as necessary to ensure appropriate resolutions * Contingent on the VSP Global Line of Business (LOB), requires in-depth knowledge in the following areas: * Prescriptions, Plans, Products, Services, and Procedures * Online purchasing & e-Commerce knowledge * Internet knowledge * Contingent on the LOB, may assist in Identifying technical issues through problem duplication and manipulation of customer data to provide details to the software development team for product correction and improvement * May be required to utilize multiple hardware and software tools to troubleshoot a variety of issues Job Requirements:Typically has the following skills or abilities: * Two to four years customer service experience handling complex issues in a high volume environment * One year taking ACD calls within a call center environment * Available to work any shift, including weekends, holidays, and/or overnight * Ability to work at a computer 90% of the time * Ability to work within multiple complex systems to extract information needed to support customers * If this position acts as a third party administrator (TPA) for processing payments, then candidates will be subject to a credit check

Keywords: Careerbuilder-US, Peoria , Technical Support, IT / Software / Systems , Peoria, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Entry Level Java Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US. We will hire over 300 new Entry Level Java Developers in the next 4 weeks.One day someone is going to ask you where you (more...)
Company: Revature
Location: Springfield
Posted on: 01/21/2021

25B Information Technology Specialist
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 br br If you've ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and (more...)
Company: Army National Guard
Location: Peoria
Posted on: 01/21/2021

In-Home Usage Tester (Product Tester at Home)
Description: IN-HOME USAGE TESTER Product Tester at Home Part-time Presently we're recruiting Product Testers from home in several US cities to expand our private network of In-Home Usage Testers IHUT to fulfill (more...)
Company: American Consumer Panels
Location: Burlington
Posted on: 01/21/2021


Mid-Level Software Product Quality Engineer
Description: The Boeing Company is looking for a Mid-Level Software Product Quality Engineer in Berkeley, MO. This role requires an understanding of the big picture and the program environment in which you work. You (more...)
Company: BOEING
Location: Bridgeton
Posted on: 01/21/2021

Software Engineer
Description: We're working with one of the most recognizable brands in Peoria, and they are looking to bring on a Java developer. They need this person to add new features into their IoT products. They have a web (more...)
Company: Motion Recruitment
Location: Peoria
Posted on: 01/21/2021

BI ETL Developer III
Description: JOB SUMMARY As part of the Business Intelligence team, the ETL Developer III plays a key role in designing, developing and supporting new and existing BI solutions for our users. The ETL Developer---s (more...)
Company: SPECTRUM
Location: Valley Park
Posted on: 01/21/2021

Front End Developer (Entry Level)
Description: Revature, a fast growing employer of emergency technology is looking for entry level candidates with a curiousity towards IT to train as Front End Developers entry level .What We Are Looking For College (more...)
Company: Revature
Location: Peoria
Posted on: 01/21/2021

Information Security Systems Engineer
Description: Job Description This is an excellent opportunity to utilize your technical
Company: Peraton
Location: Arnold
Posted on: 01/21/2021

Masters Software Engineer (Full Time & Intern)
Description: What You---ll Do Our software engineers are the gurus behind the scenes ensuring our programs are easy to use and bug free. Using a keen eye, you---ll develop software
Company: Cisco
Location: Edwardsville
Posted on: 01/21/2021

Senior Software Engineer
Description: Do you have the burning desire to expand your career in Information Technology and continue to develop, execute and deploy state-of-the-art technology to solve business objectives Iowa 80 Group is seeking (more...)
Company: Iowa 80 Group
Location: Walcott
Posted on: 01/21/2021

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Peoria RSS job feeds