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Technical Support

Company: Careerbuilder-US
Location: Peoria
Posted on: January 10, 2021

Job Description:

Title: Customer Support Representative IIDuration: 6 months (Temp. to Hire)Location: Peoria, Illinois, USA, 61615 (Remote--- Until office open)Pay Rate: $17/hr on W2Shift Timings: 08:00 AM--- 04:30 PMClient Notes: Provide phone based technical support for 2 software packages. Be able to troubleshoot errors as well as walk new users through the software. Must be well spoken and articulate.Essential Functions: * Act as a first point of contact in addressing the complex and escalated customer concerns related to changes within VSP's family of companies and line of businesses (LOBs) * Respond to routine and complex telephone or written inquiries from members, doctors, clients and consumers; effectively position messages in a manner that is supportive of divisional and corporate strategies as necessary to ensure appropriate resolutions * Contingent on the VSP Global Line of Business (LOB), requires in-depth knowledge in the following areas: * Prescriptions, Plans, Products, Services, and Procedures * Online purchasing & e-Commerce knowledge * Internet knowledge * Contingent on the LOB, may assist in Identifying technical issues through problem duplication and manipulation of customer data to provide details to the software development team for product correction and improvement * May be required to utilize multiple hardware and software tools to troubleshoot a variety of issues Job Requirements:Typically has the following skills or abilities: * Two to four years customer service experience handling complex issues in a high volume environment * One year taking ACD calls within a call center environment * Available to work any shift, including weekends, holidays, and/or overnight * Ability to work at a computer 90% of the time * Ability to work within multiple complex systems to extract information needed to support customers * If this position acts as a third party administrator (TPA) for processing payments, then candidates will be subject to a credit check

Keywords: Careerbuilder-US, Peoria , Technical Support, IT / Software / Systems , Peoria, Illinois

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