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Information Technology Service Desk Analyst

Company: BioUrja Group
Location: Peoria
Posted on: June 25, 2022

Job Description:

IT Service Desk Analyst BioUrja Advisors LLC - Peoria, IL OF COMPANYBioUrja Advisors is the shared services company within BioUrja Group. Established in 2006, BioUrja was initially founded to supply physical bioethanol to the U.S. refining industry, BioUrja has since evolved into a leading supplier of refined petroleum products and natural gas liquids, in addition to maintaining its strong presence in the bioethanol supply and trading sector. We count every major refining company as our customer, as well as most of the largest international trading houses and wholesalers. With over $4Billion revenues crossed in 2013, we are renowned globally in the energy industry, with a reputation for exceptional service and reliability in delivering physical commodities anywhere. POSITION SUMMARYThis position is primarily responsible for maintaining information technology systems (including PC and LAN equipment) and supporting end-users in resolving issues at the direction of the IT Operations Lead. RESPONSIBILITIES --- Responsible for installation, and life-cycle maintenance of PCs, servers and LAN network connectivity equipment. --- Provides IT support to offices for the organization's standard hardware, software, and voice/data network solutions according to established policies and procedures --- Responsible for following all policies and procedures set forth by the department and company. --- Collaborates with team and supervisor in order to escalate and resolve end-user issues in a timely and efficient manner. --- Liaises with remote office counterparts and with offsite support desk vendors where applicable. --- The position is supervised by the IT Operations Lead with coordination of the IT Operations Manager and CTO. --- Responsible for maintaining local inventory maintenance and software license management and updating documentation accordingly. --- Responsible for installation and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operating systems and other software) --- Supports on-site and remote end-users through walk-up, phone-based, and ticketing system requests. --- Performs complex software/hardware troubleshooting, patches, and re-installations in accordance with established SLAs. Resolves issues quickly and efficiently and ensures end-user satisfaction. --- Monitors security compliance in accordance with Company IT standards, policies and procedures and at the direction of IT Operations Management. --- Provides new staff with PC/account setup and orientation. Reclaims equipment, backs up user data, and images workstations for reissue. --- Provides consulting/training/education services such as data management and staff training/orientation for standard systems. --- Performs appropriate duties associated with division and Company IT project-based activities. --- Other duties as assigned.REQUIREMENTS & QUALIFICIATIONS: --- Bachelor's degree and minimum 3-5 years related experience or equivalent combination. --- Professional certifications as appropriate. --- Demonstrated experience with standard software applications including Microsoft Office, Microsoft Windows, Antivirus/Virus removal software, etc. --- Experience with support and troubleshooting of personal computers and peripherals including PC imaging, setup/deployment, and maintenance. --- Experience in a hybrid cloud environment is preferred including experience with O365, Sharepoint On-line, and other Cloud Computing technologies. --- Work and communicate with a wide range of people - peers, vendors, staff members including program leadership, and others. --- Consistently demonstrate professional, positive, and approachable attitude/demeanor and discretion. Demonstrate sensitivity in handling confidential information. --- Must have a strong dedication to customer service including excellent written and verbal communication skills --- Formulate and clearly communicate ideas to others. --- Fluency in English and the primary language of the country or region supported. --- Work requires ability to lift 30 to 50 pounds on occasion. Work may require moderate physical exertion and/or physical strain. --- Willingness to work flexible hours as needed. --- Ability to work under stress during peak workload periods. --- Willingness to participate in on-call rotation. BENEFITS:

  • Competitive Salary
  • Comprehensive Benefits (medical, dental, vision, life)
  • 401(k)/ Retirement savings
  • Friendly Work Environment
  • Paid-Time Off/HolidaysEEO Statement We are an equal opportunity employer, and all qualified candidates will receive consideration without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, veteran status, disability, genetic information, or any other characteristic protected by law. BioUrja Advisors LLC participates in the E-Verify Employment Verification Program. BioUrja Advisors LLC is not currently accepting unsolicited resumes from search firms. Regardless of past practice, all resumes submitted by search firms to any employee at BioUrja Advisors LLC, via-email, the Internet or directly to hiring managers at BioUrja Advisors LLC in any form without a valid written agreement in place for that specific position will be deemed the sole property of BioUrja Advisors LLC. As a result, no fee will be paid in the event the candidate is hired by BioUrja Advisors LLC.

Keywords: BioUrja Group, Peoria , Information Technology Service Desk Analyst, IT / Software / Systems , Peoria, Illinois

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