Clinical Software Support Engineer - Cardiology

Company: Carle Health
Location: Peoria
Posted on: January 24, 2023

Job Description:

Position Summary:




Participates in analysis, documentation, software support and other support tasks needed to produce reports and maintain information systems while adhering to Clinical Department and Information Technology (IT) standards. Supports clinical software packages from outside vendors while interacting with internal customers. Assists in the solution of operational difficulties encountered in executing clinical application programs.









Qualifications:




EDUCATIONAL REQUIREMENTS
Associates Related Field

CERTIFICATION & LICENSURE REQUIREMENTS
None specified

EXPERIENCE REQUIREMENTS
Three (3) Computers/Information Technology

SKILLS AND KNOWLEDGE
Effective communication skills with internal and external customers, ability to function well in stressful situations, ability to function well as part of a team, and the ability to resolve routine to complex problems by following departmental procedures.









Essential Functions:

• Answers user questions and problem solves/troubleshoots, which requires the ability to work well with people in many different disciplines with varying degrees of technical expertise.
• Analyzes and assesses interruptions in normal systems operations. Resolves problems or seeks assistance from the appropriate personnel or vendors, as needed.
• Assists both internal and external customers in finding solutions to their need for information as it related to the interfacing of disparate applications througout the enterprise, spanning multiple architectures.
• Creates test plans and performs QA for their and their team's software objects.
• Act as a liaison with application vendor, document problems, and resolutions. Implements escalation procedures when appropriate.
  
  
  
  
  
  
  
  
  
  We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. - For more information: human.resources@carle.com.
  
  
  
  Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

Keywords: Carle Health, Peoria , Clinical Software Support Engineer - Cardiology, IT / Software / Systems , Peoria, Illinois