Clinical Software Support Engineer - Cardiology
Company: Carle Health
Posted on: January 24, 2023
Participates in analysis, documentation, software support and other
support tasks needed to produce reports and maintain information
systems while adhering to Clinical Department and Information
Technology (IT) standards. Supports clinical software packages from
outside vendors while interacting with internal customers. Assists
in the solution of operational difficulties encountered in
executing clinical application programs.
Associates Related Field
CERTIFICATION & LICENSURE REQUIREMENTS
Three (3) Computers/Information Technology
SKILLS AND KNOWLEDGE
Effective communication skills with internal and external
customers, ability to function well in stressful situations,
ability to function well as part of a team, and the ability to
resolve routine to complex problems by following departmental
- Answers user questions and problem solves/troubleshoots, which
requires the ability to work well with people in many different
disciplines with varying degrees of technical expertise.
- Analyzes and assesses interruptions in normal systems
operations. Resolves problems or seeks assistance from the
appropriate personnel or vendors, as needed.
- Assists both internal and external customers in finding
solutions to their need for information as it related to the
interfacing of disparate applications througout the enterprise,
spanning multiple architectures.
- Creates test plans and performs QA for their and their team's
- Act as a liaison with application vendor, document problems,
and resolutions. Implements escalation procedures when
We are an Equal Opportunity Employer and do not discriminate
against any employee or applicant for employment because of race,
color, sex, age, national origin, religion, sexual orientation,
gender identity, status as a veteran, and basis of disability or
any other federal, state or local protected class. Carle Health
participates in E-Verify and may provide the Social Security
Administration and, if necessary, the Department of Homeland
Security with information from each new employee's Form I-9 to
confirm work authorization. - For more information:
Effective September 20, 2021, the COVID 19 vaccine is required for
all new Carle Health team members. Requests for medical or
religious exemption will be permitted.
Keywords: Carle Health, Peoria , Clinical Software Support Engineer - Cardiology, IT / Software / Systems , Peoria, Illinois
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