GT Technical Analyst III
Company: ADM
Location: Decatur
Posted on: May 4, 2024
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Job Description:
Job Description GT Installations Support Analyst III - Decatur,
ILPosition Type: ExemptLocation: Decatur, ILPosition Summary:ADM is
seeking a GT Installations Support Analyst II to join our Global
Technology (GT) team in Decatur, IL. This role is crucial in
providing top-notch customer service, project management and
technical support across a variety of GT network infrastructure
projects, including cabling, server farm installations, equipment
room design, and wireless LAN deployment. The ideal candidate will
have a strong foundation in IT infrastructure cabling and project
management, with the ability to maintain positive relationships
with ADM users, business partners, and peer operation teams. This
position requires a blend of technical expertise and customer
service skills to ensure the efficient and uninterrupted running of
GT network appliances, voice and data infrastructure, and
associated computer equipment.Key Responsibilities:Provide customer
service and support for all ADM users, including troubleshooting
and monitoring trouble ticket systems.Project Management: Oversee
and manage infrastructure projects to ensure timelines and
schedules are met.Coordinate cabling installations, server
deployments, and equipment room enhancements.Work under general
supervision to identify, document, investigate, research, and
resolve hardware questions and problems in a timely manner.Work
closely with cross-functional teams, including peers, stakeholders,
and external partners.Ensure uninterrupted running of GT network
appliances, voice, and data infrastructure.Support ADM's BIG Rocks,
1ADM, GT Operating model, and MFG Industry 4.0/Project Aurora
initiative.Create and maintain infrastructure projects to ensure
timelines and schedules are met.Partner with technology leaders and
teams across GT and MFG OT for operational support and project
workflows.Monitor operations ticket flows and team communications
for alignment with GT operating model.Be accountable for project
implementation transition through proper documentation and
knowledge transfer.Advanced knowledge in managing work orders,
trouble tickets, and inventory applications.Work with 3rd party
vendors on escalated issues and maintain positive relationships
within various IT support groups.Assist in WAN/LAN cabling
installation practices and configure IT equipment as needed.Provide
regular updates, status reports, and transparent communication
channels.Job Requirements:Strong analytical, organizational, time
management, facilitation, and process management skills.Proven IT
infrastructure cabling experience and project management
skills.Excellent communication skills, both written and verbal,
with the ability to convey technical information to non-technical
audiences.Willingness to travel as needed to achieve business
objectives.Ability to work effectively both in a team environment
and independently.Bachelor's degree in an IT-related field or
equivalent work experience.Proficiency in Microsoft Office, Windows
10, and familiarity with SCCM, Exchange, SharePoint, Windows Server
(2008-2019) preferred.Physical ability to lift 50lbs, climb
ladders, and work in various environmental conditions.Availability
for on-call duties 24/7/365 and occasional travel.Ability to
translate technical concepts into user-friendly language for
non-technical stakeholders.Working Conditions:This position may
require extended periods of sitting and keyboard operations.System
outage windows may necessitate evening, weekend, and holiday
work.Participation in an on-call rotation is required.The candidate
must be located within a 45-minute commute of the Decatur, IL
area.Occasional air travel may be required for business
needs."AJCIND" REF: 81565BRTop of Form
Keywords: ADM, Peoria , GT Technical Analyst III, IT / Software / Systems , Decatur, Illinois
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