PeoriaILRecruiter Since 2001
the smart solution for Peoria jobs

Arabic Work-At-Home Customer Experience Representative

Company: DISH
Location: Peoria
Posted on: December 3, 2019

Job Description:

Summary Job Duties and Responsibilities If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH's 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Bilingual Work at Home (WAH) Customer Experience Representatives are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the award-winning products (like the Hopper w/ Sling) and services (like PrimeTime AnyTime) while operating at maximum efficiency and with the utmost professional courtesy. Primary responsibilities fall within the following categories: Payments and Billing - accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customer's bill, and resolve complex billing scenarios Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of DISH's award-winning products Sales - use a consultative approach to educate and offer existing customers additional programming, and promote products and services to enhance their DISH experience Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone Supports Tier 1 technical support and customer service phone support for external customers EssentialFunctions: A Bilingual WAH Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions: Working flexible schedules including weekends, holidays, and evenings Regular and predictable attendance Ability to regularly sit for long periods of time Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics Deescalate upset or irate customers in order to satisfactorily address their customer service needs WE PROUDLY OFFER A FULL BENEFITS PACKAGE: Medical, Dental and Vision 401K with company match + profit sharing Paid holidays and time off Life and short/long term disability insurance Discounted Employee Stock Purchase Program Tuition reimbursement COMPLIMENTARY DISH PROGRAMMING 5% increase to your salary upon successful completion of 90 days! Opportunity to earn up to 30% increase to your salary within your first year! Cumulative shift differentials for working, hours worked past 6pm & weekends- potential $4 additional per hour worked! We need driven individuals who can adapt as we continue to grow and who are motivated to advance while taking on new responsibilities. We love to promote employees from within and have several career path opportunities to choose from Skills - Experience and Requirements A successful Bilingual WAH Customer Experience Representative will have the following: High School diploma, GED, or equivalent experience Six-months of related customer service experience and/or training preferred Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines Strong organizational, time management, and problem solving skills Excellent written and oral communication skills Strong sense of professionalism and active listening skills Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes Ability to work with minimal supervision in a remote location Bilingual proficiency-fluent in English and Arabic Technical Requirements: Hardware & Internet Minimum Specifications All technology requirements (below) must be met and maintained by the employee to remain employed and in good standing. This includes connectivity and keeping hardware in good working condition. DISH recommends you check the computer you plan to use for work to ensure it has all video and USB ports to connect the required devices. All costs to meet and maintain these requirements, including repairs, Internet/ISP and mobile charges, are the responsibility of the employee and are not reimbursed by DISH, except where required by law. Personal Computer Desktop or laptop with Microsoft Windows Apple/Mac, iOS, Chromebook, Android, and custom-built PCs are not supported Less than 7 years old Intel or AMD 64-bit processor Minimum 4 GB RAM USB port dedicated for flash drive use Accessories All accessories must be wired without use of adapters, docks or dongles Two displays, one must be at least 19" Web camera Noise cancelling USB headset that is not Bluetooth (Jabra BIZ 1500 or Sennheiser SC60 recommended) Keyboard and mouse Home Internet Requirements Cable, DSL, or Fiber ISP – satellite and fixed wireless are not supported Stable internet connection with no packet loss Wired ethernet between modem and PC without use of an adapter : Wi-Fi / wireless is not supported Minimum internet speeds: 7 Mbps download, 1 Mbps upload Mobile Device Capable of Placing and receiving calls and SMS messages Access to video camera Access to either Google Play or Apple Store DISH will make every effort to determine compatibility with our systems, but due to the variation of each user's workstation we cannot guarantee operability. Data and Usage Caps DISH prefers that At Home agents do not have bandwidth or data cap on Internet usage (caps lower than 250GB are not recommended). At Home agents are responsible for managing their data usage in a way that does not impact ISP connectivity, and they will be responsible for paying any overage charges associated with exceeding a cap. ConnectivityAt Home agents are expected to have 99% uptime. Home Environment and Work SpaceAgents need to have a dedicated workspace as the home office (preferably a separate room) and are responsible for maintaining the workspace in a safe condition, free from hazards and other dangers to people and equipment. Since At Home agents will assist DISH customers over the phone, personal disruptions such as but not limited to children playing, dogs barking, loud music, and non-work-related phone calls are not allowed during scheduled hours. Additionally, dependent care and other family obligations cannot interfere with job duties.DISH reserves the right to inspect At Home workspaces to ensure business requirements are met. It is essential that At Home agents agree and understand that such inspections are necessary to ensure continuity of DISH's business and excellent standards of customer service.Team EnvironmentAt Home agents will be members of a larger virtual team, with support from a supervisor. There will be additional resources available such as help desks and online tools. This is a structured environment and At Home agents will be provided a schedule they must adhere to.

Keywords: DISH, Peoria , Arabic Work-At-Home Customer Experience Representative, Other , Peoria, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


CDL A Truck Driving Job
Description: Crete Truck Driving Job - CDL A Required Now Earn Up To .53 Per Practical Mile Benefits of Joining Crete Carrier: Start out earning .50 - .53 per practical mile Top 50 of drivers average over 81,300 (more...)
Company: Crete Carrier
Location: Joliet
Posted on: 12/10/2019

Physical Therapist - PT - PRN
Description: Symbria is seeking a PRN Physical Therapist PT to join our Rehabilitation Team at Concordia Village, a Continuing Care Retirement Community , in Springfield, IL . As one of the few 100 employee-owned (more...)
Company: Symbria
Location: Springfield
Posted on: 12/10/2019

National OTR Refrigerated CDL A Truck Driver
Description: Qualifications Shaffer Trucking takes pride in hiring the most professional truck drivers the industry has to offer. See our qualifications below. Valid Class A CDL TWIC Card and Alabama coil certificate (more...)
Company: Crete Carrier Corporation
Location: Joliet
Posted on: 12/10/2019


Occupational Therapist - OT - PRN
Description: Symbria is currently seeking a PRN Occupational Therapist OT to add to our Rehabilitation team at Concordia Village , a Continuing Care Retirement Communities in Springfield, IL . For more than (more...)
Company: Symbria
Location: Springfield
Posted on: 12/10/2019

Small Arms/Artillery Repairer (91F)
Description: 91F Small Arms/Artillery Repairer Job ID: 1162165 Job Views: 28 Location: SPRINGFIELD, Illinois, United States ZIP Code: 62702 Job Category: Mechanic and Maintenance Posted: 12.06.2019 Age Requirements: (more...)
Company: Army National Guard
Location: Springfield
Posted on: 12/10/2019

OTR Flatbed Drivers-$5,000 Sign-On Bonus
Description: Over the Road Flatbed Driver Benefits: 1,500 Holiday Fast Pay Incentive, Come to a Class in December and Leave with 1,500 in Hand
Company: JLE Industries
Location: Joliet
Posted on: 12/10/2019

Travel Operating Room Nurse (OR RN), New Hampshire
Description: Travel Operating Room Nurse OR RN New Hampshire Location: New Hampshire Start Date: 12/8/2019 Shift Details: 8H Days 7:00 AM-3:00 PM 40 hours
Company: Triage Staffing
Location: Springfield
Posted on: 12/10/2019

Caesars Rewards Representative - Part-Time
Description: Caesars Rewards Representative - Part-Time 19000CN4 HARRAH'S JOLIET CASINO HOTEL - For seven straight years, Harrah's Joliet was named one of Chicago's 101 Best And Brightest Companies To Work For (more...)
Company: Caesars Entertainment
Location: Joliet
Posted on: 12/10/2019

LifeCafe Team Member (Morning shift)
Description: Description Life Time is currently seeking a qualified LifeCafe Team Member to provide exceptional guest service, ensuring our members have an extraordinary health
Company: Life Time
Location: Joliet
Posted on: 12/10/2019

Patient Care Technician - Neuroly Med Unit - Full Time - Nights ( $1500 Sign-On Bonus)
Description: We Are Hiring Tech-CPCT, Patient Care-Cert - Neurology Unit 001 - Full-Time,Night - Presence St Joseph Med Joliet - Joliet,IL Why Join AMITA AMITA Health www.AMITAhealth.org is a joint operating (more...)
Company: AMITA Health
Location: Joliet
Posted on: 12/10/2019

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Peoria RSS job feeds