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Program Engagement Associate

Company: Signify Health
Location: Peoria
Posted on: July 18, 2021

Job Description:

How will this role have an impact?

While there are many goals of the Complex Care Management program, the overarching goal is to improve the quality of life for our members by reducing overall utilization and preventing unnecessary hospitalizations and emergency room visits. Signify Health is focused on improving the quality of life for health plan members through effective care coordination and best in class care management. Our Complex Care Management program services our clients’ dual eligible members residing in long term care facilities. The Complex Care Management Program Engagement Associate role helps to establish and maintain strong working relationships with our healthcare partners at the facility level.

This role will report to our CCM Sr. Manager for Clinical Operations and Outcomes.

What will you do?

  • Responsible for developing a strong relationship with both the administrative and clinical team within the long-term care facilities and hospitals, and with PCPs in order to seek input for continuous program improvement
  • Serves as initial point of contact for new facility partners to introduce Signify Health’s program and nurse practitioners
  • Facilitates credentialing within facilities along with access to facility-based medical records
  • Responsible for identifying the need and coordinating ongoing collaborative learning opportunities at the facility-level
  • Responsible for implementing initiatives to improve long-term care facility engagement and program outcomes
  • Participates in both internal and client meetings, conference calls, and other meetings as needed
  • Perform other incidental and related duties as required

We are looking for someone with:

  • Ability to work remotely with up to 75% travel

  • Minimum two years’ experience interacting with healthcare providers in a clinical setting is preferred, such as Provider/network relations representative experience or Pharmaceutical sales experience

  • Sales, Marketing or Customer Service experience preferred

  • Long-term care experience preferred
  • Ability to develop presentations and reports
  • Fluently speak, read, and write English
  • Excellent oral and written communication skills
  • Ability to adapt to rapidly changing technology and apply to business needs
  • Ability to identify, analyze and resolve business issues through solution-oriented projects
  • Ability to perform in a high pressure environment and/or crisis situation and render good decisions to resolve the problems
  • Proven ability to prioritize and multitask
  • Demonstrated ability to achieve results through team effort
  • Willingness to challenge established practices and draw relevant conclusions
  • Intermediate skills in MS Office; Advanced skills in Excel and PowerPoint
  • Ability to effectively direct and manage the works of others
  • Ability to develop, read, analyze, and interpret complex documents

About Us: 

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.  

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs. 

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at


Keywords: Signify Health, Peoria , Program Engagement Associate, Other , Peoria, Illinois

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