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Customer Care Coordinator

Company: Asbury Automotive Group
Location: Marietta
Posted on: November 18, 2021

Job Description:

Asbury Automotive Group , INC. (NYSE:ABG), is one of the largest public automotive retailer in the U.S., is made up of over 90 dealerships and nearly 30 domestic and import brands. Because of our diverse portfolio of brands and locations, the possibilities for relocating and growth opportunities are plentiful. Help us realize our mission of becoming the most admired automotive retailer! We're looking for a Customer Care Coordinator to join our team at Nalley Infiniti Marietta located in Marietta, GA. Pay and Recognition: Weekly pay Paid holidays & paid time off Paid training Stock Awards (select management and front-line team member's eligible!) Insurance / Retirement: Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans Up to 8 weeks paid pregnancy leave (disability leave) Health savings Flex spending accounts (tax free) Short-term and Long-term disability plans Life Insurance (Whole Life and Term) 401k with company match Learning, Tuition Assistance and Career Development: Digital career path tool to assist with career development Continuous training through Asbury's Internal Learning Management System Professional growth and development opportunities Additional advantages: Student loan relief resources Employee assistance program Employee discounts on vehicle purchases, parts and service repairs Opportunities to join our community service initiatives Aggressive Employee referral program with bonus opportunities Responsibilities and Qualifications The primary responsibilityof the Customer Care Coordinator is to assist management in ensuring the dealership is exceeding customer satisfaction at all times during the customer experience. The Customer Care Coordinator performsa variety of administrative duties to ensure quality control of customer service. Handle a high-volume of inbound and outbound customer service calls required (no cold calling) Monitor customer satisfaction standings for survey completion, significant changes, and determine possible contributing factors to report to management Conduct CSI follow up calls using Xtime within a designated 48-hr window to ensure customer satisfaction Maintain detailed customer contact information for all customers Assist in resolving customer complaints and coordinate factory assistance when all dealership resources have been exhausted Assist in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule, and proper use of the vehicle's features, particularly those related to safety Explain the hours of operation and location of the service and parts departments Coordinate customer follow-up programs and post repair calls Schedule and confirm service appointments for any new customers experiencing mechanical problems Prepare monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys Maintain a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved, and detailed description of resolution Review all post-sale service cases with the service manager once a month Maintain a file of the dealership's customer satisfaction achievements Attend sales, service, and management meetings Maintain a professional appearance Must have excellent communication and customer service skills Strong organizational skills and attention to detail Adhere to all company policies and procedures, and help monitor processes for compliance Must be at least eighteen years of age High School Diploma or GED Associates or Bachelors Degree is a plus Prior customer service inbound and outbound call experience preferred Must be able to pass pre-employment screens (background and drug test) Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.

Keywords: Asbury Automotive Group, Peoria , Customer Care Coordinator, Other , Marietta, Illinois

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