Supervisor - IT End User Support / Service Desk

Company: Request Technology, LLC
Location: Morton
Posted on: January 16, 2022

Job Description:

NO SPONSORSHIP
SUPERVISOR, SERVICE DESK / END USER SUPPORT
Manager Service Provider firm is looking for a Supervisor over End User support and the Service Desk. This is around Microsoft Technology, ServiceNow, phones, ITIL Knowledge and change management tasks. Any chat experience is a plus. You will supervise 22 people and will be on all rotations
Essential Duties:

• The Site Supervisor IT will perform the following key functions:
• Manages the Site Safety Program and ensures all policies are being followed by employees.
• Builds and maintains relationships with customers in order to maximize profitability, and achieve high level of customer satisfaction.
• Reviews work orders and ensures adherence to work schedules. Identifies and rectifies any gaps.
• Assists Site Manager to measure and report key performance indicators including analysis for root cause. Delivers on related action items, removes barriers, and addresses issues in order to promote continuous improvement.
• Assists Site Manager in managing expenses of the site. Approves any overtime worked by the team.
  Qualifications
  • Strong communication skills - verbal and written.
  • Strong computer skills, including Microsoft applications, web-based applications, and CMMS software.
  • Experience supervising Help Desk / Service Desk.
  • Microsoft Technology experience
  • ITIL
  • ServiceNow

Keywords: Request Technology, LLC, Peoria , Supervisor - IT End User Support / Service Desk, Other , Morton, Illinois