Telephone Activation Specialist I

Company: Mediacom
Location: Chillicothe
Posted on: August 4, 2022

Job Description:

Telephone Activation Specialist I

Location Chillicothe, IL - (CC) Lincoln

Working Hours 11-8 during the week, 9-6 on Saturday

Apply Now (https://phe.tbe.taleo.net/phe01/ats/careers/v2/applyRequisition?org=MEDIACOMCC&cws=46&rid=16290)

GENERAL RESPONSIBILITIES:

The Telephone Activation Specialist is responsible for reviewing, processing and resolving all forms of order fallout that may create an error or jeopardize a scheduled installation.

SPECIFIC RESPONSIBILITIES:

+ Answer inbound telephone calls.

+ Audit SODI tasks to ensure order completion.

+ Reviewing past due orders and attempting to reschedule.

+ Examine fallout from equipment fulfillment including order entry and shipping dates, including preprovisioning TIVO devices for next day installations

+ Audit rejected telephone orders and place outbound calls when necessary to inform customers of issues and work toward resolving them.

+ Auditing and assisting customers through Third Party Verification, required on every order in which a customer elects to keep an existing telephone number.

+ Audit and repair telephone orders that failed to build to telephone switch.

+ Monitoring orders in real time for errors with porting numbers, held orders, or failed telephone activations.

+ Fallout caused by improper entry or systematic issues.

+ Audit all transfers of service keyed with telephone product for accuracy

EXPERIENCE/SKILLS:

+ High School Degree required

+ Preferred - Up to 1 year of previous Customer Service experience

+ Customer-oriented mentality.

+ Ability to operate a computer.

+ Effective listening skills with high level of empathy.

+ Effective verbal communication skills, including grammar and tone.

+ Strong ability to ask relevant questions to identify customer needs/concerns.

+ Ability to remain calm and confident while managing confrontation and rejection.

+ Self-motivator - upbeat and with a high energy level.

+ Strong work ethic; team-oriented attitude.

EOE: m/f/d/v

Email Contact: ddickinson@mediacomcc.com

Call center, customer service, order monitoring, audit and repair telephone orders

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Keywords: Mediacom, Peoria , Telephone Activation Specialist I, Other , Chillicothe, Illinois