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Desktop Support Specialist

Company: HCL USA
Location: Peoria
Posted on: November 25, 2022

Job Description:

Job Description:

- Adhering to SLAs

- Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer

- ITIL Processes awareness and adhering to Reporting to the Track Lead/Team Lead

- Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems

. Troubleshooting technical issues

- Ensuring that the processes are adhered to

- Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.

- Tracking work tickets on ITIL based ticketing system like Service Now & Remedy

- Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.

- Performs repairs on computers, laptops, printers and any other authorized peripheral equipment

- Improves and maintains customer and employee satisfaction

- Performing asset inventory activities as needed

- Create documentation for process and procedures

- Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives

- Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.%49016508%

Keywords: HCL USA, Peoria , Desktop Support Specialist, Other , Peoria, Illinois

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