Desktop Support

Company: Apolis Rises
Location: Peoria
Posted on: November 25, 2022

Job Description:

*Job Description: - *

* Adhering to SLAs -
* Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer
* ITIL Processes awareness and adhering to Reporting to the Track Lead/Team Lead
* Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems .
* Troubleshooting technical issues -
* Ensuring that the processes are adhered to -
* Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices. -
* Tracking work tickets on ITIL based ticketing system like Service Now & Remedy -
* Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues. -
* Performs repairs on computers, laptops, printers and any other authorized peripheral equipment -
* Improves and maintains customer and employee satisfaction -
* Performing asset inventory activities as needed -
* Create documentation for process and procedures -
* Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives -
* Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.

Job Type: Full-time

Salary: $20.00 - $24.00 per hour

Benefits:
* 401(k)
* Health insurance
Schedule:
* 8 hour shift
* Monday to Friday

Experience:
* Customer support: 1 year (Preferred)
* iOS: 1 year (Preferred)
* Windows: 1 year (Preferred)
* troubleshoot and resolve software issues: 1 year (Preferred)
* outlook, Wi-Fi, VPN and Backup Setup and troubleshooting: 1 year (Preferred)
* printer/faxes/copiers/RF: 1 year (Preferred)
* Helpdesk: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Apolis Rises, Peoria , Desktop Support, Other , Peoria, Illinois