Universal Banker II
Company: Midland States Bank
Location: Peru
Posted on: January 23, 2023
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Job Description:
At Midland States Bank, we believe that when we can bring our
whole selves to work each day, we become happier, more comfortable,
more confident, and more excited to do great things for our
customers, each other, and our company. We're proud to be an Equal
Opportunity and Affirmative Action employer. At Midland, we
recruit, employ, train, compensate and promote without regard to
race, color, religion, gender, gender identity or expression,
sexual orientation, national origin, genetics, disability, age, or
veteran status. If you are looking for a place to grow, we
encourage you to apply at Midland States Bank, because you belong
here.Position SummaryThe Universal Banker II position is
responsible for delivering excellent customer experiences to
current and potential customers. Employees in this position will
display effective communication skills and exhibit advanced
knowledge of products and services offered. Responsible for
identifying referral opportunities that will result in outcomes
that define excellent customer service. Primary Accountabilities
Proactively seeks ways to expand customer relationships to achieve
both individual and branch goals.Confidently drive sales through
building relationships, great service, and product knowledge. Track
and monitor sales and opportunities in the customer information
software. Maintain a working knowledge of personal products,
trusts, HSA's, IRA's, business products and services.Proficient in
non-real estate secured lending.Keen understanding and development
with real estate secured lending.Proficient in determining consumer
needs through needs-based questioning allowing them to build and
deepen customer relationships.Referring to our banking partners
utilizing skills obtained through internal sales training
courses.Achieve or exceed personal and team goals as set.Strong
decision-making skills and ability to conduct sales activity with
little supervision.Participate in onsite visits to customers to
promote Perks at Work Program & Merchant Services.Participate in
outbound teleconsulting to promote and expand current client
relationships.Accurately processing customer transactions,
balancing, and safeguarding against fraud. Participation in
community groups or events to obtain networking
opportunities.Participate in bank sponsored community
activities.Train and mentor new hires on teller and/or banker
system.Actively participate in weekly huddles and one on one
coaching sessions.Serves as relief and /or backup UB II in other
locations of Midland States Bank.Demonstrates and models Midland
States Bank core values that support the bank's culture.Maintain
compliance with all applicable regulations including, but not
limited to, the Bank Secrecy Act (BSA). Timely completion of all
assigned learning activities.Accepts other duties as assigned.
Position QualificationsEducation/Experience1-2 years of relevant
work experience.Proven sales and customer service background.This
position requires National Mortgage Licensing System (NMLS)
registration under the terms of the S.A.F.E. Act of 2008. Ability
to:Stand for extended periods of timeAbility to lift and transport
coin and currency bags as required (bags may weigh between 25lbs
and 50lbs) Other Desired Qualifications:Multilingual speakers are
encouraged to apply Competencies:Business insightCultivates
innovationResults Driven/Goal OrientedMakes sound decisionsBeing a
brand championCollaboratesCommunicates effectivelyCustomer
focusBeing AuthenticEmotional IntelligenceSelf developmentBeing
flexible and adaptableIf you require reasonable accommodation in
completing this application, interviewing, completing any
pre-employment testing, or otherwise participating in the employee
selection process, please direct your inquiries to Midland States
Bank Human Resources at HR@midlandsb.com. THIS JOB DESCRIPTION DOES
NOT CONSTITUTE A CONTRACT FOR EMPLOYMENTPI201830108
Keywords: Midland States Bank, Peoria , Universal Banker II, Other , Peru, Illinois
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