Solutions Engineer

Company: Caterpillar
Location: Peoria
Posted on: January 26, 2023

Job Description:

Career Area: Marketing / Sales / Product Support Job Description: Do you have a passion for driving excellence in our products ensuring our customers are getting the best return on their investment, realizing the Total Cost of Ownership promise of Caterpillar equipment? Do you like to troubleshoot issues and collaborate to develop long term solutions and product improvements? If this sounds like you, we have a great opportunity in our Excavation Division (EXD) as a Dealer Solution Engineer to work with our dealers in support of our Excavator product line . In this role, you will support the Excavator Business by providing expertise on legacy and new Large Excavators (336-352). You will need to be responsive to dealers, providing clear verbal and written communication on issues. You will analyze problems from the root cause and develop solutions. Finally, you will need to work with dealers on the facts and data to come to final resolution of the issue. In this role, you can expect to build your leadership skills as you leverage your product expertise to develop into a mentor for Tier I Dealer Solution Engineers. Job Duties: Ensure that relevant details of Service Requests (SR) are documented, (i.e. S/N, dealer details, product problem description, escalation, resolution) Investigate SRs and document in Dealer Solutions Network (DSN) system (i.e. CPI Event Logger, SISWeb, TMI, and Rastar). Lead contact for commercial/field issues on covered models/product Observe and report emerging Large Excavator (336-352) issues found through the DSN Escalate the inquiries, when needed, to subject matter experts. Facilitate problem resolution between Dealer and internal Caterpillar personnel Reopen and/or review issues with dealers as appropriate Provide support to the DSN to meet corporate quality and velocity targets for DSN performance Provide training to Internal/External teams as required Travel to the field 'as required ' to resolve product issues Properly interpret and provide input to improve adherence to DSN Best Practices (Guidelines) Basic Qualifications: 5+ years of product support experience (i.e. working with dealers on technical issues, developing product support literature such as Operating and Maintenance manuals, experience on the manufacturing line in a leadership role or experience as a dealer/mobile equipment service technician) Top candidates will also bring: Bachelor's degree Excavator knowledge Experience working with or for dealers Experience working with product engineering teams This position is located in Peoria, IL. Relocation assistance is available. How We Support You (Employee Benefits) Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date). Your Work Shapes the World At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work. Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at . #LI #hiring Relocation is available for this position. EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply. Not ready to apply? Submit your information to our Talent Network here .

Keywords: Caterpillar, Peoria , Solutions Engineer, Other , Peoria, Illinois