Solutions Engineer
Company: Caterpillar
Location: Peoria
Posted on: January 26, 2023
|
|
Job Description:
Career Area: Marketing / Sales / Product Support Job
Description: Do you have a passion for driving excellence in our
products ensuring our customers are getting the best return on
their investment, realizing the Total Cost of Ownership promise of
Caterpillar equipment? Do you like to troubleshoot issues and
collaborate to develop long term solutions and product
improvements? If this sounds like you, we have a great opportunity
in our Excavation Division (EXD) as a Dealer Solution Engineer to
work with our dealers in support of our Excavator product line . In
this role, you will support the Excavator Business by providing
expertise on legacy and new Large Excavators (336-352). You will
need to be responsive to dealers, providing clear verbal and
written communication on issues. You will analyze problems from the
root cause and develop solutions. Finally, you will need to work
with dealers on the facts and data to come to final resolution of
the issue. In this role, you can expect to build your leadership
skills as you leverage your product expertise to develop into a
mentor for Tier I Dealer Solution Engineers. Job Duties: Ensure
that relevant details of Service Requests (SR) are documented,
(i.e. S/N, dealer details, product problem description, escalation,
resolution) Investigate SRs and document in Dealer Solutions
Network (DSN) system (i.e. CPI Event Logger, SISWeb, TMI, and
Rastar). Lead contact for commercial/field issues on covered
models/product Observe and report emerging Large Excavator
(336-352) issues found through the DSN Escalate the inquiries, when
needed, to subject matter experts. Facilitate problem resolution
between Dealer and internal Caterpillar personnel Reopen and/or
review issues with dealers as appropriate Provide support to the
DSN to meet corporate quality and velocity targets for DSN
performance Provide training to Internal/External teams as required
Travel to the field 'as required ' to resolve product issues
Properly interpret and provide input to improve adherence to DSN
Best Practices (Guidelines) Basic Qualifications: 5+ years of
product support experience (i.e. working with dealers on technical
issues, developing product support literature such as Operating and
Maintenance manuals, experience on the manufacturing line in a
leadership role or experience as a dealer/mobile equipment service
technician) Top candidates will also bring: Bachelor's degree
Excavator knowledge Experience working with or for dealers
Experience working with product engineering teams This position is
located in Peoria, IL. Relocation assistance is available. How We
Support You (Employee Benefits) Our goal at Caterpillar is for you
to have a rewarding career. We offer a total rewards package that
provides day one benefits (medical, dental, vision, RX, and 401K)
along with the potential of a yearly bonus. Additional benefits
include paid vacation days and paid holidays (prorated based upon
hire date). Your Work Shapes the World At Caterpillar, we believe
each person is unique and valued, and are committed to ensuring
that our workplace is diverse and representative of the many
customers we serve around the globe. Different perspectives help us
achieve our best work and come together to form a high-performing
Caterpillar team that makes positive changes in the communities
where we live and work. Whether it be groundbreaking products, best
in class solutions or creating a lifelong career, you can do work
that matters at Caterpillar. With a 95-year legacy of quality and
innovation and 150 locations in countries around the world, your
impact spans the globe. This employer is not currently hiring
foreign national applicants that require or will require
sponsorship tied to a specific employer, such as H, L, TN, F, J, E,
O. As a global company, Caterpillar offers many job opportunities
outside of the U.S. which can be found through our employment
website at . #LI #hiring Relocation is available for this position.
EEO/AA Employer. All qualified individuals - Including minorities,
females, veterans and individuals with disabilities - are
encouraged to apply. Not ready to apply? Submit your information to
our Talent Network here .
Keywords: Caterpillar, Peoria , Solutions Engineer, Other , Peoria, Illinois
Click
here to apply!
|