Universal Banker II
Company: Midland States Bank
Posted on: January 26, 2023
At Midland States Bank, we believe that when we can bring our
whole selves to work each day, we become happier, more comfortable,
more confident, and more excited to do great things for our
customers, each other, and our company. We're proud to be an Equal
Opportunity and Affirmative Action employer. At Midland, we
recruit, employ, train, compensate and promote without regard to
race, color, religion, gender, gender identity or expression,
sexual orientation, national origin, genetics, disability, age, or
veteran status. If you are looking for a place to grow, we
encourage you to apply at Midland States Bank, because you belong
The Universal Banker II position is responsible for delivering
excellent customer experiences to current and potential customers.
Employees in this position will display effective communication
skills and exhibit advanced knowledge of products and services
offered. Responsible for identifying referral opportunities that
will result in outcomes that define excellent customer service.
Proactively seeks ways to expand customer relationships to achieve
both individual and branch goals.
Confidently drive sales through building relationships, great
service, and product knowledge. Track and monitor sales and
opportunities in the customer information software.
Maintain a working knowledge of personal products, trusts, HSA's,
IRA's, business products and services.
Proficient in non-real estate secured lending.
Keen understanding and development with real estate secured
Proficient in determining consumer needs through needs-based
questioning allowing them to build and deepen customer
Referring to our banking partners utilizing skills obtained through
internal sales training courses.
Achieve or exceed personal and team goals as set.
Strong decision-making skills and ability to conduct sales activity
with little supervision.
Participate in onsite visits to customers to promote Perks at Work
Program & Merchant Services.
Participate in outbound teleconsulting to promote and expand
current client relationships.
Accurately processing customer transactions, balancing, and
safeguarding against fraud.
Participation in community groups or events to obtain networking
Participate in bank sponsored community activities.
Train and mentor new hires on teller and/or banker system.
Actively participate in weekly huddles and one on one coaching
Serves as relief and /or backup UB II in other locations of Midland
Demonstrates and models Midland States Bank core values that
support the bank's culture.
Maintain compliance with all applicable regulations including, but
not limited to, the Bank Secrecy Act (BSA).
Timely completion of all assigned learning activities.
Accepts other duties as assigned.
1-2 years of relevant work experience.
Proven sales and customer service background.
This position requires National Mortgage Licensing System (NMLS)
registration under the terms of the S.A.F.E. Act of 2008 .
Stand for extended periods of time
Ability to lift and transport coin and currency bags as required
(bags may weigh between 25lbs and 50lbs)
Other Desired Qualifications:
Multilingual speakers are encouraged to apply
Results Driven/Goal Oriented
Makes sound decisions
Being a brand champion
Being flexible and adaptable
If you require reasonable accommodation in completing this
application, interviewing, completing any pre-employment testing,
or otherwise participating in the employee selection process,
please direct your inquiries to Midland States Bank Human Resources
at HR@midlandsb.com .
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR
Keywords: Midland States Bank, Peoria , Universal Banker II, Other , Peru, Illinois
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