Specialist, Testing and Accommodations
Company: Joliet Junior College
Location: Joliet
Posted on: May 2, 2024
|
|
Job Description:
Position Title:Specialist, Testing and AccommodationsJob
Description:POSITION TITLE: Specialist, Testing and
Accommodations
STATUS: Full time
DEPARTMENT: Testing Services
DIVISION: Student Development
CLASSIFICATION: Non-exempt
UNION: TOSSC
REPORTS TO: Manager of Testing Services
PLACEMENT: Clerical, Grade 8
MINIMUM PAY RATE: $21.76 per hour
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
The student population at the college is diverse in ethnicity,
gender, language, age and background. Joliet Junior College is an
AA/EO employer and strongly encourages applications from candidates
who would enhance the diversity of its staff.POSITION SUMMARYTo
provide a wide variety of highly responsible and complex testing
duties related to proctoring, training, and processes for students
requiring accommodations. Exercise a high level of discretion to
ensure that students with disabilities are provided with the
appropriate approved accommodation(s) and testing tools needed to
test successfully. Ability to provide ongoing support to students
with testing accommodations, assistive technology, and alternate
format materials to promote equity, inclusive practices, universal
design, and accessibility. Provide professional, effective, and
efficient customer service assistance to students, faculty, college
personnel, community members, and testing vendors. Serve as primary
point of contact for Testing Services and Disability Services,
ensuring effective communication and student/staff support. Ability
to quickly learn and interpret policies and procedures related to
the Department, College Systems. Must have working knowledge of all
applicable laws, including the Americans with Disabilities Act
(ADA), Sections 504, and 508 of the Rehabilitation Act.ESSENTIAL
JOB DUTIES AND KEY RESPONSIBILITIES1. Serve as department lead for
all students and community testers with approved testing
accommodations, ensuring they have the appropriate assistive
technology, private testing rooms, text reader/scribe, and other
testing tools needed to test successfully. Provide students with
disabilities general assistance, including answering inquiries,
providing information, referrals, and scheduling testing
appointments as needed.2. Communicate with Disability Services
and/or testing vendors to ensure all testing accommodations are
submitted correctly for each student and/or community member exam
including use of private testing rooms and additional testing
software. Address tester inquiries and concerns and provide Testing
Services staff with support and information needed to proctor
accommodated exams.3. Administer and proctor a variety of tests,
while maintaining test security and confidentiality of all testing
materials and results. Maintain testing documentation and
materials, and complete data entry per Testing Services procedures.
Proctoring duties may take place at any Testing Services location,
remotely, or at a District 525 high school.4. Provide exceptional
customer service and user support to all visitors including
students, faculty, staff, and community members.5. Troubleshoot
testing issues for JJC staff, faculty, students, and community
testers. Serve as first point of contact to work with IT and
Manager to maintain/ update testing software/equipment at assigned
testing center(s). Keep abreast of technical developments relating
to testing operations and assistive technology; applicable laws and
regulations including but not limited to ADA and Section 504 of the
Rehabilitation Act; as well as best practices pertaining to
students with disabilities in higher education.6. Assist with
professional development and training of new/existing staff to
ensure test administration consistency and compliance with National
College Testing Association (NCTA) best practices and topics
related to testing accommodations.7. Participate in internal (i.e.
Disability Services) and external (i.e. Association on Higher
Education and Disability (AHEAD)) professional development to
subsequently create and deliver training opportunities to Testing
Services staff and other college stakeholders.8. Maintain test
scheduling software, including student appointments, assigned
testing accommodations, course information, testing site, and
testing traffic to maximize testing opportunities while meeting
student and community member testing needs.9. Participate in staff
meetings, in-services, and training as may be required. Meet
regularly with Testing Services and Disability Services staff to
update testing procedures, student and staff communication, and
trainings related to serving students with disabilities within
testing centers.10. Prepare and organize various reports, survey
results, scheduling data, records, and files.11. Update appropriate
communication pieces including training materials, interpretation
guides, directional videos, contact lists, available assistive
technology, updates in Disability Services intake procedures,
department chat, webpages, physical spaces, etc. Provide
recommendations to Manager to ensure physical and electronic spaces
and artifacts are ADA compliant.12. Represent Testing Services as
requested by the Manager.13. Perform related duties as
assigned.MINIMUM QUALIFICATIONS1. High school diploma or
equivalent.2. Three (3) years of progressively responsible training
experience.3. Two (2) years of related testing/monitoring
experience and experience working directly with individuals with
disabilities; or an equivalent combination of training and
experience.4. Extensive personal computer skills and a thorough
knowledge of several software applications including Microsoft
Office, email, and Internet.5. Attentiveness to detail, ability to
enter data accurately, strong organizational skills, initiative,
and multitasking ability.6. Ability to handle sensitive information
with professionalism, discretion, and impartiality.7. Ability to
maintain confidentiality and abide by the Family Educational Rights
and Privacy Act (FERPA) and the American with Disabilities Act
privacy guidelines for data and information sharing.8. Strong
verbal and written communication skills, customer service skills,
and ability and willingness to work cooperatively with a diverse
population.9. Ability to travel between campus locations and to
community events.10. Ability to work independently at all JJC
locations and remotely.11. Ability to establish and maintain
cooperative and effective working relationships with other members
of the college and community, displaying cultural competence as
well as emotional intelligence.12. Demonstrated commitment to the
college's core values of respect and inclusion, sustainability,
integrity, collaboration, humor and well-being, innovation and
quality.PREFERRED QUALIFICATIONS1. Associate's degree.2. Experience
working in a community college environment, specifically within
testing and disability service areas.3. Working knowledge of
assistive technology. Experience with college student databases or
Enterprise Planning Systems (ERP).4. English and Spanish verbal and
written communication proficiency.5. Demonstrated multicultural
competence.PHYSICAL DEMANDS 1. Normal office physical demands.2.
Ability to travel between campus locations and to and from
community events.3. Ability to remain calm and organized when
testing traffic increases.WORKING CONDITIONS
Keywords: Joliet Junior College, Peoria , Specialist, Testing and Accommodations, Other , Joliet, Illinois
Click
here to apply!
|