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Commercial Insurance Training Specialist

Company: Pearl Insurance
Location: Peoria
Posted on: January 12, 2019

Job Description:

JOB SUMMARYThe Commercial Insurance Training Specialist is responsible for developing and deploying effective training for the Business Insurance Lines (BIL) Sales and Operations departments in conjunction with the Corporate Trainer. With subject matter experts, develops processes and training documentation. ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.

  • Plans, organizes, and conducts team member training using in-person classroom sessions, web-based delivery, and team meetings. Ensures effective use of a variety of visual aids and training techniques to enhance delivery and reinforce training content.
  • Conducts training related to onboarding new employees, new work processes, system enhancements, new system releases, etc---
  • Confers with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.
  • Collaborates with the Corporate Trainer and management teams from across Business Insurance Lines to analyze and evaluate competencies of department staff and assess gaps in critical knowledge and skills.
  • Recommends and implements corrective and preventive measures to improve the sales and sales process experience and meet key performance indicators.
  • Gathers and reports on training evaluation metrics that measure and document the effectiveness of training. Gathers both quantitative and qualitative data using call and task monitoring. Discusses findings with management.
  • Develops and maintains process and training documentation with the assistance of subject matter experts. Maintains and enhances Learning Management System (LMS) content related to BIL Sales and Operations processes and procedures.REQUIREMENTS
    • Bachelor's degree in Business Management or related field and 3+ years of training related experience; previous leadership experience preferred; or an equivalent combination of education and experience.
    • Knowledge of Property and Casualty insurance industry strongly preferred.
    • Strong interpersonal and communication skills, including dynamic, enthusiastic and motivational presentation/training style.
    • Proven ability to influence and engage team members in creating partnerships to accomplish common objectives.
    • Ability to interface effectively at all levels within an organization.
    • Ability to complete projects independently through the use of time management, organization, planning, project management, and problem resolution skills.
    • May travel by car, train, or airplane to other company locations for training purposes. Overnight travel may make up less than 10% of the job.

      Keywords: Pearl Insurance, Peoria , Commercial Insurance Training Specialist, Other , Peoria, Illinois

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