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Inspections (Auto) Field Specialist

Company: Cox Automotive
Location: Peoria
Posted on: June 15, 2019

Job Description:

JOB SUMMARY:
The Client Solutions Specialist II will be responsible for

incremental business growth for their assigned targeted areas. This position partners with the field sales

teams in creating a strategy to achieve this goal. The Client Solutions Specialist will educate

customers on the Manheim Express Marketplace, and actively seek opportunities

to grow the relationship by consistently outstanding service that will meet the

dealers business needs.

The Client Solutions Specialist II will manage assigned

customer relationships for Manheim Express customers with the goal of providing

a personalized experience. The Client

Solutions Specialist will ensure that we deliver a personalized, low-effort,

positive experience to our dealer customer by proactively collaborating with

field sales teams, other Manheim companies, customers and local auction

departments in order to ensure that customers expectations are met or

exceeded.

PRIMARY DUTIES/KEY RESPONSIBILITES


  • Reviews customers performance and recommends solutions

    for improving conversion rate and/or market share.
  • Conduct thorough assessment of vehicle condition

    following the Manheim Express Inspection process.
  • Locate, start, move, inspect, and return vehicles on

    dealers lots safely.
  • Understand basic NAAA frame/structure guidelines as

    well as common vehicle condition flaws and how to identify them.
  • Perform basic mechanical checks on vehicles including,

    powertrain, drivetrain, and electrical components.
  • Understand basic vehicle valuation methods and guide

    dealers on GFB and floor pricing.
  • Develop and strengthen relationships with dealers over

    the phone, online, at the auction through planned contact and meetings.
  • Partners with sales in educating, selling and training

    customers on Manheim Express products and services.
  • Collaborates with

    customer account team to identify opportunities for growth.
  • Generates leads to other channels (Next Gear, notification of newly

    registered dealers to sales, etc.)
  • Collaborates with Sales to plan, execute, and follow-up on targeted

    accounts.
  • Utilizes SalesForce.com for reporting, lead input and customer

    performance reviews.
  • Inform and educate dealers of changes in auction policies and procedures.
  • Demonstrates professionalism and sincere appreciation

    for the business relationships that have been established amongst the dealers

    and Manheim.
  • Functions as a solid team player and work closely with

    teammates, field sales, and customer care to create a superior customer

    experience.
  • Works with manager to ensure a consistent and effective

    online and in-lane customer experience, appropriate

    transaction processing, high customer satisfaction and service levels.
  • Visibly demonstrates safety commitment by

    following all safety and health procedures and modeling the behaviors

    related to such. Actively participate in support of all safety

    activities aligned with Safety Excellence.
  • Performs other duties

    as assigned by management.


    Qualifications:




    • Bachelors

      Degree in related discipline or an equivalent combination of education and

      work-related experience required.
    • 3+ years Auction experience or dealership experience strongly

      preferred.
    • Must have a valid

      drivers license and a safe driving record.
    • Effective communication (written and verbal) and interpersonal

      skills required.
    • Ability to engage customers in a consultative manner.
    • Motivated

      and ability to work with remote supervision.
    • Solid computer skills, including ability to use Internet and MS Office

      effectively.
    • Ability to adapt to and work effectively within a constantly

      changing environment.
    • Excellent customer service and problem-solving skills required.
    • Ability to perform repetitive tasks; manual dexterity.
    • Vision abilities required include close, distance and depth

      perception.
    • Ability to sit, stand or walk for prolonged

      periods of time. Ability to bend,

      stoop, squat, or kneel; ability to lift and hold at least 10lbs at waist

      level for an extended period of time; ability to lift up to 30lbs.
    • Exposure to moderate noise level, may be exposed

      to fumes and odors.

      About Cox Automotive

      Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global companys 34,000-plus team members and family of brands, including Autotrader--, Clutch Technologies, Dealer.com--, Dealertrack--, Kelley Blue Book--, Manheim--, NextGear Capital--, VinSolutions--, vAuto-- and Xtime--, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com

      Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

      Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Keywords: Cox Automotive, Peoria , Inspections (Auto) Field Specialist, Other , Peoria, Illinois

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