PeoriaILRecruiter Since 2001
the smart solution for Peoria jobs

HME Support Rep.

Company: Mommy Jobs Online
Location: Peoria
Posted on: September 13, 2019

Job Description:

Mommy Jobs Online (mommyjobsonline.com) is now seeking HME Support Representatives to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLAMY when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Peoria , HME Support Rep., Other , Peoria, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


RN / Intensive Care Unit
Description: The benefits of taking a travel nursing job with Cross Country Nurses include: Free Private Housing or Generous Housing Allowance Comprehensive Health Insurance with Prescription Coverage Dependent Health (more...)
Company: Cross Country Nurses
Location: Dekalb
Posted on: 09/20/2019

CDL-A Company Truck Driver
Description: CDL-A COMPANY TRUCK DRIVER JOBSEarn Up To 52 CPM Save For Your FUTURE 100 employee-owned J R Schugel gets you HOME on great OTR runs Home Weekend Opportunities Available - Call or fill out an application (more...)
Company: J&R Schugel Trucking
Location: Decatur
Posted on: 09/20/2019

Senior Front-End Engineer
Description: Let companies apply to you, not the other way around. Sign up with Hired to get access to thousands of companies currently hiring front-end developers. Want to work for a company you love Are you a (more...)
Company: Hired
Location: Dekalb
Posted on: 09/20/2019


Transcriber - Law Enforcement/Criminal Audios (Remote)
Description: Net Transcripts is looking for many vendors / independent contractors who have experience transcribing audio content of criminal investigations, court proceedings, law enforcement interviews, jail calls, (more...)
Company: Net Transcripts
Location: Decatur
Posted on: 09/20/2019

Transcriptionists, join our Remote Team!
Description: We are seeking Transcriptionist to join our remote team. Primary responsibilities include: - Editing all dictated letters, reports, and other documents received from the
Company: Mommy Jobs Online
Location: Decatur
Posted on: 09/20/2019

Senior Front-End Engineer
Description: Let companies apply to you, not the other way around. Sign up with Hired to get access to thousands of companies currently hiring front-end developers.Want to work for a company you love Are you a Senior (more...)
Company: Hired
Location: Dekalb
Posted on: 09/20/2019

Claim Specialist-Property Complex
Description: One Company Many Careers A Day In The Life Of A Claim Specialist-Property Complex- req 9573 Do you enjoy investigating, putting facts together to solve problems, AND have a passion for helping customers (more...)
Company: State Farm Mutual Automobile Insurance Company
Location: Bloomington
Posted on: 09/20/2019

Registered Nurse - RN.
Description: HCR ManorCare provides a range of services, including skilled nursing care, assisted living, post-acute medical and rehabilitation care, hospice care, home health care and rehabilitation therapy.The RN (more...)
Company: HCR ManorCare
Location: Moline
Posted on: 09/20/2019

Senior Software Engineer - DeKalb
Description: Let companies apply to you, not the other way around. Sign up with Hired to get access to thousands of companies currently hiring software engineers.Want to work for a company you love Are you a Senior (more...)
Company: Hired
Location: Dekalb
Posted on: 09/20/2019

Outside Sales Representative
Description: American Dream Home Improvement, Inc. Sales Representative Restoration Specialist HIGH INCOME amp UNLIMITED EARNING POTENTIAL Are you seeking high income or unlimited earning potential in a position (more...)
Company: ADHI
Location: Dekalb
Posted on: 09/20/2019

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Peoria RSS job feeds