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Help Desk - Desktop Analyst

Company: TEKsystems, Inc
Location: Peoria
Posted on: February 15, 2020

Job Description:

TEKsystems is seeking a qualified Help desk Support Analyst.Looking for a qualified Help desk Analyst with experience supporting and troubleshooting issues with workstations, client operating systems and applications, Virtual Private Network (VPN) networking applications, and wireless WAN and LAN connectivity. The qualified candidate must have excellent communication skills and must have experience supporting end users over the phone, and must possess excellent customer service skills. Technical Skills required are as follows:* Support and troubleshooting Windows 7 Operating Systems* Support and troubleshooting of Cisco VPN Connectivity and other wireless products* Support and troubleshooting of Internet Explorer 8, 9 and higher, as well as experience with troubleshooting problems with web browser Internet and Intranet issues* Support and troubleshooting of Workstation OS, VPN, Wireless and WAN/LAN issues* Knowledge of Web Browser/Tools such as, DreamWeaver, FileWorks and Flash* Experience with remote troubleshooting/phone support* Experience working with a Ticket Management System such as HP Service Manager, Remedy, etc.* Experience using knowledge-based and other documentation systems to troubleshoot, resolve, document and research incidents as appropriate.* Ability to adjust communication techniques to adapt from a very high technical level to low level, based upon the audience and the situation* Possesses good communication skills and is able to express ideas and facts effectively, contributes to open exchange of ideas, and exhibits an understanding of audience needs.* Ability to provide complex technical support to business partners including workstation software, operating systems (Windows 7), procedures, etc. via telephone, email and/or Internet/Intranet.* Ability to update and create Knowledge Items (KIs)Functional Skills are as follows:* Works well within a team structure, effectively working toward common goals by supporting, encouraging and sharing information with colleagues.* Recognizes what needs to be done and shows initiative to accomplish tasks proactively.* Exhibits resourcefulness in identifying information and materials that contribute to the completion of quality work.* Possesses a strong customer focus with the desire to help or serve the customer and commit to continuous improvement of services.* Possesses critical thinking skills with the ability to understand an idea, situation, or problem through in-depth analysis.* Takes personal accountability for outcome of issue and puts feedback into action. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.

Keywords: TEKsystems, Inc, Peoria , Help Desk - Desktop Analyst, Professions , Peoria, Illinois

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