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Operations Analyst

Company: Envision
Location: Peoria
Posted on: January 15, 2022

Job Description:

Operations Technician


  • Associate degree required
  • Working/hands-on knowledge of infrastructure, operating systems, telecommunications networks, and specialized systems administration
  • Working knowledge of the definition, design and implementation of network communications and solutions
  • Knowledge of current Digital system administration tools and scripting languages
  • Knowledge of commonly used concepts, practices and procedures within a particular field
  • Working knowledge of company software applications to diagnose and repair problemsKey responsibilities include:
    • Installs new software releases and system upgrades, evaluates and installs patches, troubleshoots problems and performs system configurations on OS, platforms and devices
    • Monitors and manages systems and devices, including resource utilization, backup systems and response times, to maintain operating efficiency
    • Monitors systems (OS, platforms, and devices) configuration to ensure system stability, and maintains system documentation and logs
    • Ensures the effective, secure and regulatory compliant operation and administration of infrastructure resources, and consistent integrity of information
    • Provides hardware and software operations and maintenance support
    • Performs system backups and recovery
    • Provides customer support with advanced diagnostics and by collaborating to solve problems
    • Documents all pertinent problem-related information through to final resolution
    • Supports other teams by assuring software and hardware requests follow company standards and support current software and security requirements
    • Participates in the design of disaster/system recovery testing, when applicable
    • Establishes stakeholders' expectations and priorities; understands link between infrastructure work and business priorities
    • Assists Senior Operations Specialists in discussions with other departments to provide problem resolution and excellent service to user community; displays understanding of service level expectations
    • Researches new developments and trends in the computer industry to maintain professional expertise in order to assist in technology planning

Keywords: Envision, Peoria , Operations Analyst, Professions , Peoria, Illinois

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