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Installation Technician

Company: i3 Broadband
Location: Galesburg
Posted on: June 22, 2022

Job Description:

Job Summary:Installation and Support Technicians are critical to delivering on i3's promise of the world's most advanced internet, television, and voice services with the industry's best customer service. Installation & Support Technicians focus primarily on new installations of our cable television and broadband services. Technicians represent i3 every day to our customers, often in the customer's home, performing a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests customers may have regarding the installation or use of services.Duties/Responsibilities:

  • Make customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in customer dwellings.
  • Perform new connects, reconnects, requested and non-pay disconnects; add outlets; install and/or remove converters; perform upgrades and downgrades of service.
  • Analyze picture quality and judge acceptability of picture delivered following installation of cable service.
  • Use connectors, fasteners, and wire, and use customary ethernet hand and power tools in the performance of job duties.
  • Read signal levels through the use of field strength meter; add and subtract levels in installation problems; install connectors on different types of drop cable; maintain proper clearances; install tap-off devices.
  • Properly use, store and maintain a VOM or DMM to check for "open" or "short" online as well as AC and DC voltages.
  • Read general drop system layouts from blueprints.
  • Inform customers of FCC Rules and company policies.
  • Complete appropriate paperwork/system logs as required.
  • Perform vehicle upkeep and maintenance to keep company vehicles clean, fueled, and in good working order; report problems promptly.
  • Perform clean-up or salvage of wrecked materials.
  • Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns, and promotions.
  • Assist other team members or perform other duties as directed.Required Skills/Abilities:
    • Ability to work both independently and as part of a team.
    • Results-oriented and self-motivated.
    • Ability to recognize, analyze, and effectively solve problems in a timely and organized manner.
    • Great organizational skills.
    • Excellent time management skills.
    • Positive, can-do attitude.
    • Preference for hands-on work.
    • Inquisitive and analytical with a passion for technology.
    • Must be computer proficient and have a basic understanding of consumer electronics.
    • Delight in providing excellent customer satisfaction.
    • Good communication skills and a friendly demeanor.
    • Willing and has a desire to work in a fast-paced environment while maintaining a high level of attention to detail and quality results.
    • Must be available to work occasional overtime and some nights (as needed).
    • Clean driving record required.
    • Willing to train, accept feedback and learn the job according to i3 standards.Education/Experience:
      • No prior experience is necessary, however, any demonstrated interest or aptitude for hands-on work, physical work, or working with cable or electrical components is preferred.
      • Prior telephone, cable, or electrical experience is preferred.Physical Requirements:
        • Must be able to work outdoors, and in all weather conditions.
        • Must be able to walk, bend, and lift up to 75 pounds.
        • Better than average manual dexterity to work with connectors, fasteners and wire and use hand tools.
        • Visual acuity, especially when working with small components at a close visual range.
        • Ability and comfort to works within limited confines, such as crawl spaces and attics.
        • Ability to climb a ladder or work from high spaces with or without the assistance of a bucket truck, while adhering to safety rules/regulations and with proper rigging/climbing equipment. PI182559982

Keywords: i3 Broadband, Peoria , Installation Technician, Professions , Galesburg, Illinois

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