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Helpdesk Technician

Company: Sirius Staffing
Location: Wyoming
Posted on: November 25, 2022

Job Description:

Sirius Staffing is seeking an IT Support Technician for a 3 month contract role in Wyoming, IL. Please contact us today for more information! Schedule: M-F 8am-4pm or 9am-5pm, hours are flexible, some overtime work may be needed. Contract: 3 month contract with potential to extend long term based on performance. Responsibilities:

  • Responsible for supporting company users and field users (vendors).
  • Make contact with the first level to understand the calls.
  • Accountable for handling second-level calls.
  • Focal point for troubleshooting/understanding more complex problems that require analysis.
  • Assist and learn in infrastructure activities (networks/servers).
  • Responsible for user integration/training.
  • Onsite trouble shooting as well as remote calls from other company locations.
  • Fix printers, monitor adjustments, remote in to computers, upload software packages, etc. Qualifications:
    • Great attitude and customer service skills
    • Windows Client Operational System
    • MS Office Suite (Word, Excel, PowerPoint, Outlook)
    • Active Directory
    • Hardware
    • Remote Access Tools
    • Basic knowledge Network and Windows Server
    • ITIL framework
    • Customer service skills a must. Sirius Staffing. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

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Keywords: Sirius Staffing, Peoria , Helpdesk Technician, Professions , Wyoming, Illinois

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