Senior Help Desk Technician
Company: Contact Government Services, LLC
Location: Peoria
Posted on: April 20, 2024
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Job Description:
Senior Help Desk Technician
Employment Type: Full Time
Department: Help Desk
CGS seeks a Senior Help Desk Technician to fulfill the requirements
of Level 1 & 2 Help Desk (PC Assist) support services to end users
consisting of senior management, attorneys, support staff,
contractors, and associated systems for the Executive Office for
the United States Attorneys (EOUSA).
CGS brings motivated, highly skilled, and creative people together
to solve the government's most dynamic problems with cutting-edge
technology. To carry out our mission, we are seeking candidates who
are excited to contribute to government innovation, appreciate
collaboration, and can anticipate the needs of others. Here at CGS,
we offer an environment in which our employees feel supported, and
we encourage professional growth through various learning
opportunities.
Skills and attributes for success:
- Backup/Restoration admin/support
- File Server support
- User Account/Mailbox administration
- Software/Hardware installation
- Handheld device installation/troubleshooting/support
- Remote User setup/support/troubleshooting
- End-user training
- Creation of procedural documentation
- Creation of spreadsheets/databases for tracking purposes
- Record and update required information for all IT-related tickets
utilizing ITIL
- Creation of Incident work-log entries
- Accurately answer user support questions of software and hardware
in the EOUSA office environment
- Maintain Account Management forms for new and departed users per
Government policy and procedures
- Produce proactive reports, trending analysis, service level
reporting, process consultation and application of ITIL best
practices
- Conduct and maintain accountable IT inventories such as laptops,
desktops, tablet PCs, printers, MFPs' accessories, IT supplies,
etc. using spreadsheets
- Provide desk-side training for new employees and staff,
consisting of basic instructions on accessing and using standard
desktop applications (e.g. e-Mail, Microsoft Office, etc) and how
to access available research database applications
- Submit weekly status reports and monthly surveys
- Set up and support conference and training rooms for
presentations including, audio systems, video systems, A/V
distribution systems, computer hardware and software, control
programming, microphones, amplifiers, encrypted wireless microphone
systems, digital recording and computer/video interface
- Utilize online meeting applications such as Adobe Connect to
support hardware set-up of microphones and webcams, set-up
operations for audio mixing boards and facilitate/monitor/record
online meeting sessions
Qualifications:
- One year or more Adobe Connect or related online meeting center
set-up experience. Non-Required, advantageous additional knowledge,
experience, or competency considered favorable assets shall
include:
- ITIL Foundations certification
- Change Management experience
- Active DOD clearance of Level 6 Public Trust or above
Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance
government bureaucracy through the optimization of human,
technical, and financial resources. We combine cutting-edge
technology with world-class personnel to deliver customized
solutions that fit our client's specific needs. We are committed to
solving the most challenging and dynamic problems.
For the past seven years, we've been growing our
government-contracting portfolio, and along the way, we've created
valuable partnerships by demonstrating a commitment to honesty,
professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness,
professionalism in all we do, and to deliver the best quality to
our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive
benefits package:
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and
Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer.
Applicants will be considered without regard to their race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
https://cgsfederal.com/join-our-team/
For more information about CGS please visit:
https://www.cgsfederal.com or contact:
Email: info@cgsfederal.com
Keywords: Contact Government Services, LLC, Peoria , Senior Help Desk Technician, Professions , Peoria, Illinois
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