Program Technician - Knolls
Company: Carle Health
Location: Peoria
Posted on: April 24, 2024
Job Description:
Position Summary:
Program Tech works the treatment team to ensure complete
coordination of the client's treatment from admission through
discharge. Monitors the day to day client activities in a
residential setting. Position exists to provide clinical support to
team and external/internal customers and to help ensure the
security of consumers and physical plant.
Qualifications:
ADDITIONAL REQUIREMENTS
- Use of usual and customary equipment used to perform essential
functions of the position.
- Must have control over personal use of all mood-altering
chemicals and behaviors.
- If recovering from an addiction, must currently have a minimum
of 2 years of uninterrupted recovery.
SKILLS AND KNOWLEDGE
Required English Skills Advanced reading skills Advanced writing
skills Advanced oral skills Communication Skills Ability to respond
appropriately to customer/co-worker Interaction with a wide variety
of people Maintain confidential information Ability to communicate
only the facts to recipients or to decline to reveal information
Ability to project a professional, friendly, helpful demeanor
Computer Skills Basic computer knowledge: Uses word processing,
spreadsheet, e-mail application, and web browser. Comfortable
within a Windows OS and learning new applications.
Essential Functions:
- PROVIDES CLINICALLY SUPPORTIVE SERVICES AS REQUIRED BY PROGRAM*
Understand the symptoms and behaviors associated with substance use
and mental illness.* Ability to recognize of the warning signs for
suicide.* Knowledge of opiate overdose signs and symptoms.*
Demonstrates Active Listening, motivational techniques, and crisis
management.* The ability to effectively listen and establish
rapport with consumers and families, and compassionately
understand/respect differences.* Ability to maintain appropriate
treatment boundaries with consumers and their families.* Ability to
deal with issues requiring flexibility and judgment to resolve
customer or program situations; and to prioritize job assignments.*
Performance Standards Orient consumers and families to program: *
Follows orientation protocol * Completes admission
checklist/paperwork * Responds to consumer's requests/needs
promptly. * Observes consumers self-administration of scheduled and
PRN medications using 2 identifiers, documents per program
protocol. * Follows program protocol for counting PRN meds with
co-worker at every shift change. * Ability to collect BAL and urine
screens as needed.
- ENSURES CLIENTS RECEIVE COMPREHENSIVE SERVICES. * Works with
the treatment team to provide complete services to clients. *
Accurately documents activities according to the policies and
procedures.* Is knowledgeable of and capable of providing emergency
assistance in regard to inappropriate acting out behavior by any
client. Always attempts to utilize verbal redirection, interaction
of other staff, utilization of quiet room, etc. before instituting
emergency measures.* Is knowledgeable and capable of working with
clients who present a dual diagnosis.* Is knowledgeable of and
appropriately institutes the daily program format on the adult.
Guides activities on the daily schedule to provide optimum
treatment while instilling a sense of positive empowerment to
clients.* Provides that all client contact and interaction is based
upon inherent dignity, individuality, culture and beliefs of each
client. Client care is provided in a compassionate, humane, and
non-enabling manner.* Ability to maintain a safe living environment
for clients.* Understanding of program requirements for your
unit
- PROVIDES TRANSPORTATION SERVICES TO CLIENTS FOR OFF CAMPUS
ACTIVITIES.* Is knowledgeable of policy and procedures.* Provides
transportation, as needed.
- MAINTAINS EFFECTIVE COMMUNICATION AND TEAMWORK STYLE WITH
CO-WORKERS AND OTHER DEPARTMENTS * Gives accurate, objective data
during report to oncoming shift.* Actively maintains open
communication and demonstrates a cooperative, teamwork style with
clients, significant others, other IIAR staff members, other
healthcare works, medical staff and community.* Maintains computer
proficiency so that order communications will be done in a correct
manner. Stays abreast of Health IT updates and changes regarding
order/care planning.* Is responsible for making sure information
regarding all shift tasks is part of each team member awareness. Is
responsible to his/her supervisor to report any areas of care that
are not completed or were unable to be re-scheduled and gives
direction to other team members to do the same.* Demonstrates
courteous, respectful and caring behavior toward consumers,
visitors, staff and outside contacts.* Interactions promote trust
with both consumers and other staff; respects confidentiality;
avoids gossip or other disrespectful behavior.
We are an Equal Opportunity Employer and do not discriminate
against any employee or applicant for employment because of race,
color, sex, age, national origin, religion, sexual orientation,
gender identity, status as a veteran, and basis of disability or
any other federal, state or local protected class. Carle Health
participates in E-Verify and may provide the Social Security
Administration and, if necessary, the Department of Homeland
Security with information from each new employee's Form I-9 to
confirm work authorization. - For more information:
human.resources@carle.com.
Effective September 20, 2021, the COVID 19 vaccine is required for
all new Carle Health team members. Requests for medical or
religious exemption will be permitted.
Keywords: Carle Health, Peoria , Program Technician - Knolls, Professions , Peoria, Illinois
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