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Customer Service Representative - City of Industry, CA

Company: Diamond W Supply Co.
Location: Industry
Posted on: November 22, 2021

Job Description:

Join Diamond W, a leading floor covering distributor in the West serving the retail, builder and contract flooring trade since 1947. We are a customer focused company, providing our business partners with products that offer a very compelling value proposition and we take pride in our passionate team that is obsessed with providing service and support unsurpassed in our industry. Our people are what differentiates us from the competition! CUSTOMER SERVICE REPRESENTATIVEThe Customer Service Representative is primarily responsible for providing effective customer service by utilizing excellent, in-depth knowledge of company products and programs. The Customer Service Representative will interface with customers to process orders, handle customer inquiries, and collaborate with other departments to ensure product delivery and customer satisfaction, in a timely and professional manner.ResponsibilitiesResolve customer inquiries including but not limited to; order status, product information, order processing, account status, sales programs, as well as product line knowledge.Process all customer orders received by telephone, fax, email, and mail efficiently and error free through order entry system, AS400.Check stock and provide availability dates and freight quotes once processed through the shipping department.Collaborate with other departments including; sales, marketing, billing, credit, purchasing and warehouse to solve customer inquiries.Process return authorizations following company guidelines.Monitor and follow up on open orders by contacting customers to confirm validity of order.Stay up-to-date with company policies and procedures by reading all documents provided and asking questions if not clear; keep work station and reference materials up to date and organized.Support will-call desk as necessary.Other duties as assignedDesired Skills and ExperienceHigh school diploma or general education degree (GED) required; AA or BA degree preferred.1-3 years of customer contact experience, required.Excellent interpersonal and communication skills, both verbal and written.Ability to work in a fast-paced, call-center environment.Ability to collaborate with a variety of individuals and departments to ensure an exceptional customer experience.Ability to read and interpret documents such as procedure manuals, work instructions and software manuals.Microsoft Office proficiency with ability to type at least 30 words per minute.Strong problem solving skills, must have the ability to find resources to create solutions.Excellent attention to detail.AS400 experience, preferred.Come and see how life is at Diamond W! https://careers.tarkett.comThis description is a general statement of duties and responsibilities performed on a regular and continuous basis. This description is not intended to be all inclusive and other related duties may be assigned. About Diamond WWith four locations and $60 Million in sales annually, we are a master distributor of Tarkett Commercial and Residential products servicing California, Arizona and Nevada. We also offer our customers quality non-Tarkett branded SPC, WPC, Hardwood, Carpet and various sundry items. Tarkett purchased Diamond W in 2007 and this dynamic partnership enables us to sustain unsurpassed service levels throughout our foot print. Tarkett's history stretches back 135 years, and is a worldwide leader in innovative flooring and sports surface solutions, with net sales of more than ---2.8 billion in 2018. Offering a wide range of products, including vinyl, linoleum, rubber, carpet, wood, laminate, artificial turf and athletic tracks, the Group serves customers in over 100 countries across the globe. Tarkett has 13,000 employees and 36 industrial sites and sells 1.3 million square meters of flooring every day, for hospitals, schools, housing, hotels, offices, stores and sports fields. www.diamondw.comBy joining us, you will be part of an international culture where you can expand your horizons, change the game and design the future of society. And where our values of collaboration, creativity, commitment and caring underpin our success.Come and see how is life at Tarkett!

Keywords: Diamond W Supply Co., Peoria , Customer Service Representative - City of Industry, CA, Sales , Industry, Illinois

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