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Front Desk Agent - Peoria Marriott Pere Marquette

Company: Peoria Marriott Pere Marquette
Location: Peoria
Posted on: January 13, 2022

Job Description:

***** $300 SIGN-ON BONUS OFFERED *****

The Peoria Marriott Pere Marquette Hotel, a Davidson Hospitality Group property, has built its culture on teamwork, a commitment to excellence, and individual dependability. We deliver exceptional service, quality, and value to every guest, every time. This is the driving philosophy of our business. We want our hotel to be the best and our guests to be exceedingly satisfied.

We seek the best hospitality professionals. Achievers and leaders. Passionate, highly competitive and exceptional people. In return, we provide every team member with unparalleled opportunities to exercise their responsibility and integrity, while growing themselves and building a valuable and rewarding career.

If you share our passion for delivering hospitality where details matter, we invite you to apply today to join our team!

Position Info: Starting hourly rate of $13.00
The position of Front Desk Agent is responsible for providing a genuine and authentic guest experience. You will be responsible for the following duties:

-Organize, confirm, process, and conduct all guest check-ins/check-outs and adapt for any changes.
-Secure payment; verify and adjust billing as needed.
-Activate and distribute room keys.
-Process all guest requests and relay messages.
-Empathetically listen to guest inquires and provide appropriate responses
-Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, assist individuals with disabilities, and exceed all guest expectations.
-Complete cashier and closing reports, counting the bank at the end of each shift securely
-maintain confidentiality of all guest and hotel information
-document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.

Keywords: Peoria Marriott Pere Marquette, Peoria , Front Desk Agent - Peoria Marriott Pere Marquette, Sales , Peoria, Illinois

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